Fully Remote Travel Customer Advisor-French & English

Cross Border Talents; Braga; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance Bonus: EUR 100/month

Complexity Bonus: EUR 55/month

Food allowance: EUR 7.23/day

Job summary

A leading firm in tourism is urgently seeking a Fully Remote Travel Customer Advisor fluent in French and B2 English, residing in Portugal. The role includes responding to travel inquiries, assisting with bookings, and ensuring customer satisfaction. Offering competitive salary with bonuses for performance and complexity, this 6-month fixed-term position has flexible rotational schedules.

Qualifications

• C2 to native level in French, B2 or higher in English.
• Must currently reside in Portugal.
• Experience in customer service is mandatory.

Responsibilities

• Respond to customer inquiries related to travel and tourism services.
• Assist with bookings, cancellations, and itinerary adjustments.
• Provide expert guidance for travel-related concerns.
• Ensure high customer satisfaction through efficient support.

Skills

Fluent French

B2 English

Customer Service Experience

Job description

Overview

Fully Remote Travel Customer Advisor-French & English — Cross Border Talents is hiring for an urgent opening for an exciting tourism project.

Job Details

• Location: Fully Remote (candidates must reside in Portugal)
• Language Requirement: French (Fluent) and B2 English, both written and spoken
• Start Date: 16th January 2025
• Work Schedule: Shifts
• Shifts: Early shift: 8:00 AM – 5:00 PM; Late shift: 1:00 PM – 10:00 PM
• Days Off: Rotational (priority for 2 consecutive days off when possible)

Requirements

• Residency: Must currently reside in Portugal (any location, North to South)
• Language: C2 to native French and B2+ English, both spoken and written
• Work Authorization: Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)
• Experience: Customer Service Experience is mandatory
• Background: Tourism background is a plus but not essential

Responsibilities

• Respond to customer inquiries related to travel and tourism services
• Assist with bookings, cancellations, and itinerary adjustments
• Provide expert guidance and solutions for travel-related concerns
• Ensure high customer satisfaction through efficient and empathetic support

Why Apply?

• Gain valuable experience in the tourism sector
• Work remotely from anywhere in Portugal with rotational schedules
• Competitive salary package with performance and complexity bonuses
• Contract Type: 6-month fixed-term (CDD), extendable
• Performance Bonus: EUR 100/month (based on performance metrics)
• Complexity Bonus: EUR 55/month
• Food allowance: EUR 7.23/day (net amount, paid in a separate card)