Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Bragança; Remote; EUR 13,392 - 16,740; Full time

Benefits offered by this job

Performance Bonus: EUR 120 per month

Meal Allowance: EUR 7.23 per working day

Initial paid training period

Health Insurance after 6 months

Job summary

A leading rental car company is seeking a fluent German-speaking Customer Service Representative to assist customers remotely from mainland Portugal. Responsibilities include resolving inquiries regarding rentals and providing outstanding support. Candidates should have strong communication skills and a good command of English. Competitive salary with bonuses, and remote working options available.

Qualifications

• Fluency in German (C2 level) is required.
• Good communication and problem-solving skills are essential.
• Must be based in mainland Portugal.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve reservation and billing inquiries.
• Provide outstanding customer support.

Skills

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Basic computer skills

Job description

Overview

p Remote German-Speaking Customer Care (Rental Cars) - Job Openings

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours

• 40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:
• Monday to Friday: rotational shifts between 07:00 AM 08:00 PM
• Saturday: 08:00 AM 04:00 PM
• Sunday: 08:00 AM 05:00 PM
• Two rotational days off per week

Required Documents

• EU ID or Residence Card for Portugal

Requirements

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays
• Must be based in mainland Portugal - anywhere apart from Lisbon Metropolitan area

Notes

No relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help.

Salary & Benefits

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. EUR 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered