Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Cross Border Talents; Senhora da Hora; On-site; EUR 10,155 - 12,164; Full time

Benefits offered by this job

Welcome bonus of EUR 1000

Meal allowance of EUR 7.63 net per working day

Job summary

A dynamic tech company in Porto is seeking a Russian-Speaking Customer Support Specialist. This role involves assisting users of social media and tech devices, requiring fluent Russian and a good command of English. The position offers a welcome bonus and a gross monthly salary of EUR 1,000, alongside a meal allowance and additional payments for night shifts and public holidays.

Qualifications

• Fluent Russian and B2 level English are required.
• Excellent communication and interpersonal skills are essential.
• Ability to handle customer queries effectively.

Responsibilities

• Provide outstanding assistance to users via chat, email, or phone.
• Guide customers in solving technical or account-related issues.
• Monitor and report user feedback to enhance product performance.

Skills

Fluency in Russian

Good command of English (B2+)

Excellent communication and interpersonal skills

Basic familiarity with social media platforms and tech gadgets

Problem-solving mindset

Job description

Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Job Openings Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Start Date: 31 July and August 21

Location: Porto, Portugal

Work Type: On-site

Language Requirement: Russian (Fluent) + English (B2 level)

Join a fast-growing team supporting one of the most innovative social media and tech gadget platforms in the world. If you\'re passionate about technology, social interaction, and delivering top-tier customer support, this is your chance to build a career in a multicultural environment right in the heart of Porto.

Welcome bonus of EUR 1000 is offered!

Your Role

As a Customer Support Specialist, you will:

• Provide outstanding assistance to users of next-gen social media and smart devices via chat, email, or phone.
• Guide customers in solving technical or account-related issues with empathy and efficiency.
• Monitor and report user feedback, bugs, and suggestions to enhance product performance.
• Follow standard procedures and contribute to a positive customer experience.
• Collaborate with teammates and team leaders to continuously improve service delivery.

What You Bring

• Fluency in Russian and good command of English (B2+).
• Excellent communication and interpersonal skills.
• Basic familiarity with social media platforms and tech gadgets.
• Problem-solving mindset and customer-centric attitude.
• Willingness to work in a 24/7 shift rotation after the initial training period (starts with morning shifts).
• Availability to work on a rotating schedule, Monday to Sunday, with two rotating days off.

Additional Information

• Accepted documents: EU ID
• Residence Card
• Visa holders (upon validation)

Ready to Relocate?

Whether you\'re starting fresh in Portugal or looking for your next step within the country, this role offers a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape.

Apply now and power up your career with a dynamic, forward-thinking team!

• Welcome bonus of EUR 1000
• Base salary: EUR 1,000 gross/month (paid over 14 months).
• Extra payment for working night hours, public holidays and Sundays.
• Meal allowance: EUR 7.63 net per working day.