Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Cross Border Talents; Póvoa de Varzim; On-site; EUR 10,155 - 12,164; Full time

Benefits offered by this job

Welcome bonus of EUR 1000

Meal allowance of EUR 7.63 per working day

Extra payment for night hours and public holidays

Job summary

A leading tech support company in Porto is seeking a Russian-Speaking Customer Support Specialist. You will provide exceptional assistance to users of social media and smart devices, ensuring a positive customer experience. Ideal candidates are fluent in Russian and have a good command of English. The position offers a monthly gross salary of EUR 1,000 and a welcome bonus of EUR 1,000.

Qualifications

• Fluent in Russian and English.
• Experience with social media platforms and tech gadgets is a plus.
• Willingness to work a 24/7 shift rotation.

Responsibilities

• Provide customer support via chat, email, or phone.
• Guide customers in solving technical or account-related issues.
• Monitor user feedback and suggest improvements.

Skills

Fluency in Russian

Good command of English (B2+)

Excellent communication skills

Problem-solving mindset

Job description

Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Job Openings Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

About the job Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Cross Border Talents is looking for fluent Russian (in speaking and writing) speakers to join our Porto-based multicultural team working on an exciting project! Welcome bonus of EUR 1000 is offered!

Start Date:31 July and August 21
Location: Porto, Portugal
Work Type: On-site
Language Requirement: Russian (Fluent) + English (B2 level)

Join a fast-growing team supporting one of the most innovative social media and tech gadget platforms in the world. If you're passionate about technology, social interaction, and delivering top-tier customer support, this is your chance to build a career in a multicultural environment right in the heart of Porto.

As a Customer Support Specialist, you will:

Provide outstanding assistance to users of next-gen social media and smart devices via chat, email, or phone.

Guide customers in solving technical or account-related issues with empathy and efficiency.

Monitor and report user feedback, bugs, and suggestions to enhance product performance.

Follow standard procedures and contribute to a positive customer experience.

Collaborate with teammates and team leaders to continuously improve service delivery.

What You Bring:

Fluency in Russian and good command of English (B2+).

Excellent communication and interpersonal skills.

Basic familiarity with social media platforms and tech gadgets.

Problem-solving mindset and customer-centric attitude.

Willingness to work in a 24/7 shift rotation after the initial training period (starts with morning shifts).

Availability to work on a rotating schedule, Monday to Sunday, with two rotating days off.

Additional Information

Accepted documents:

EU ID

Residence Card

Visa holders (upon validation)

️ Ready to Relocate?

Whether you're starting fresh in Portugal or looking for your next step within the country, this role offers a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape.

Apply now and power up your career with a dynamic, forward-thinking team!

Welcome bonus of EUR 1000

Base salary: EUR 1,000 gross/month (paid over 14 months).

• Extra payment for working night hours, public holidays and Sundays

Meal allowance: EUR 7.63 net per working day.