Jobs in France

Type of position: Full-time position

Key languages: English (French is preferable)

Sector: IT / Helpdesk

Are you passionate about IT & CRM solutions? We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trusts us to find the best addition to their team. If you would like to work in an environment where excellence and professionalism are valued, this opportunity is for you!

• Manage communication with all external suppliers
• Ensure compliance with SLAs
• Implement and inform partners about new versions of contact center solutions
• Handle and escalate incidents through the ticketing system and inform internally about potential impacts
• Work closely with the CRM Product team and business teams to define and implement new contact center solutions (voice, SMS, chat, WhatsApp)
• Provide ideas to improve operational performance
• Support the design, build, and implementation of the omnichannel project
• Support transitions and assist in the omnichannel transformation
• Stay updated on specific topics and participate in benchmarks (workforce management, asynchronous chat, WhatsApp push)

• Excellent communication skills in English (French is preferable)
• At least 3 years of experience in a contact center environment
• Ability to multi-task, be proactive, and manage time effectively
• Strong knowledge of contact center specifics (IVR management, channel automation, call distribution, etc.)
• Technical mindset and problem-solving skills

• Attractive salary
• Permanent contract
• Health insurance
• Meal allowance
• Transport subsidy
• Great office space in Oeiras with good public transport access

1. Submit your application with an updated CV
2. Receive a call from our Recruitment Specialist
3. Participate in the interview process
4. Get selected
5. Start your journey!