Remote German-Speaking Customer Care (Rental Cars)

Cross Border Talents; Beja; Teletrabalho; EUR 30 000 - 36 000; Tempo integral

Resumo da oferta

A customer service recruitment agency is looking for a Remote German-Speaking Customer Care Representative. In this role, you will assist customers with inquiries related to rental cars. Candidates need fluency in German, good command of English, and strong communication skills. The position offers various benefits, including performance bonuses and meal allowances, and requires availability for rotational shifts.

Serviços

Initial paid training period

Performance Bonus: EUR 120 per month

Meal Allowance: EUR 7.23 per working day

Health Insurance after 6 months

Qualificações

• Fluency in German and Good command of English are crucial.
• Previous experience in customer service is an advantage but not mandatory.
• Basic computer skills required.

Responsabilidades

• Assist customers via phone, email, and chat regarding rental services.
• Resolve inquiries related to reservations, billing, and policies.
• Provide outstanding customer support to ensure customer satisfaction.

Conhecimentos

Fluency in German (C2 level)

Good command of English (B2 level)

Strong communication skills

Problem-solving skills

Descrição da oferta de emprego

Remote German-Speaking Customer Care (Rental Cars)

Job Openings Remote German-Speaking Customer Care (Rental Cars)

About the job Remote German-Speaking Customer Care (Rental Cars)

Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours: 40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:

• Monday to Friday: rotational shifts between 07:00 AM and 08:00 PM
• Saturday: 08:00 AM 04:00 PM
• Sunday: 08:00 AM 05:00 PM
• Two rotational days off per week

Required Documents:

• EU ID or Residence Card for Portugal

Requirements:

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous experience in customer service is an advantage but not mandatory
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle customer inquiries efficiently
• Basic computer skills and ability to learn new systems quickly
• Availability to work in rotational shifts, including weekends and holidays

Must be based in mainland Portugal - anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help)

If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!

Salary & Benefits:

• Initial paid training period
• Extras for working on Sundays and public holidays
• Performance Bonus: EUR 120 per month, paid 12 times a year
• Complexity Bonus: EUR 30 per month, paid 12 times a year
• Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. 159 per month, net)
• Health Insurance: Paid by the employee for the first 6 months, then fully covered