Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

Cross Border Talents; Setúbal; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a Swedish-speaking E-commerce Support Specialist to work remotely from Portugal. This role involves assisting customers with order inquiries, ensuring a seamless shopping experience. Ideal candidates should have excellent communication skills and a detail-oriented mindset. The position offers attractive compensation, bonuses, and health insurance from day one.

Serviços

Attractive monthly salary

Extra payment for late hours and holidays

Holiday and Christmas bonuses

Meal allowance via card

Health insurance from day one

Paid training and onboarding

Optional company accommodation

Relocation support for international hires

Qualificações

• C2-level Swedish and fluent English (C1) are required.
• Experience in customer support or back-office preferred.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Responsabilidades

• Assist customers with order tracking, returns, and payment issues.
• Communicate via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.

Conhecimentos

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Detail-oriented mindset

Problem-solving attitude

Descrição da oferta de emprego

Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

Job Openings Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

About the job Remote Swedish E-commerce Customer Care Specialist (Work from Portugal)

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires