Client Support Representative Danish Language | Work from Home PT

Cross Border Talents; Bragança; Remote; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Relocation and housing support

Competitive monthly salary

Paid holiday and Christmas bonuses

Extra payment for late hours, public holidays, and Sundays

Hardware provided for remote work

Remote work with hardware

Job summary

A multinational recruitment agency is seeking a Danish-speaking E-commerce Support Specialist to assist customers during their online shopping journey. The role involves answering queries regarding orders, deliveries, and payments while ensuring data security. Candidates should possess C2-level Danish and fluent English communication skills. This position offers relocation assistance for internationals and a competitive salary. The work is fully remote from within Portugal.

Qualifications

• C2-level Danish and fluent English (C1) – written and spoken.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Willingness to work rotating shifts.
• Currently in Portugal or open to relocation from this role.
• EU passport or valid Portugal residence card.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Skills

Danish (C2)

English (C1)

Attention to detail

Communication skills

Time management

Relocation readiness

EU residence

Job description

Overview

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal! If you're still abroad, relocation assistance is provided, including housing!

Location and Contract

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start Dates

Start dates: several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) – written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided.