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Job summary
A leading maritime logistics company based in Malaysia seeks an experienced professional to manage customer relationships and grow a portfolio of BCO customers. The role requires a university degree and at least 5 years in a commercial or customer service role within the maritime or logistics sector. Ideal candidates will demonstrate strong communication skills and a proactive attitude. Responsibilities include monitoring branch performance, establishing client relationships, and ensuring compliance with company policies.
Qualifications
- Minimum 5 years’ experience in a commercial/customer service role, preferably in the maritime/logistics sector.
- Adhere to and promote Sales Foundation and ensure quality sales reports.
- Develop expert knowledge of competition and industry.
Responsibilities
- Drive high levels of quality for assigned BCO customers.
- Develop and grow a portfolio of BCO customers.
- Monitor day-to-day performance of the branch office.
Skills
Education
- Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
- Develop and grow a portfolio of BCO customers
- Achieve Export and Import Budget for Malaysia
- Monitors the day-to-day performance of the branch office.
- Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts.
- Evaluate customers total book of business, and determine potential opportunities.for growth.
- Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit.
- Establish Account strategies for portfolio of customers
- Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
- Provide clear information to Sales Co-ordination to enable fast quotation and free time requests.
- Encourage use of web tools and web quotations
- Develop expert knowledge of the competition and indutrsy and keep abreast of key changes
- Supervise, and manage the branch functions inline with the respective functional departments.
- Communicates effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing.
- Makes certain that all departmental and functional training requirements are fulfilled.
- Ensure compliance policy adhered to at all time.
- University degree or equivalent
- Minimum 5 years’ experience in a commercial / customer service role, preferably in the maritime / logistics sector
- Strong communication skills
- A Positive “can do” attitude
- Result driven team player with a proactive attitude
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.