Goods Flow Manager

IKEA; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading home furnishing retailer is seeking a Goods Flow Manager in Johor Bahru, Malaysia. The role focuses on optimizing logistics operations and leading the goods flow team to ensure high availability of products while providing exceptional customer experiences. Candidates should have knowledge in fulfilment monitoring, effective merchandising techniques, and a commitment to sustainability. The position offers various benefits including a 15% discount and flexible spending accounts.

Benefits

15% employee discount

Flexible spending account

Maternity and paternity leave

Long Service Awards

Incentive plan

Qualifications

• Experience in monitoring performance KPIs for business.
• Knowledge of in-store goods flow processes.
• Competence in effective merchandising techniques.
• Ability to work with internal/external stakeholders.

Responsibilities

• Lead the goods flow team and ensure high goods availability.
• Maintain qualitative and efficient operations in the store.
• Identify and develop talent to create a competent team.
• Collaborate with managers to secure proper store capacity.
• Contribute feedback to the store business plan.
• Ensure communication flow regarding goods flow topics.
• Share knowledge to enhance customer experience.
• Ensure compliance with IKEA regulations and local laws.

Skills

Fulfilment performance monitoring

Knowledge of preventing goods' damage

Effective merchandising principles

Guiding framework documents

Product allocation process

Active use of IKEA Toolbox

Forklift safety procedures

Logistics resources planning

Team leadership and management

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

The Goods Flow Manager is responsible for the optimization and development of all goods flow operations in the store to maximize our store's logistical performance. Also has the committed to develop the co-workers and ensure a living succession plan is in place within the goods flow team. And ensure the preconditions for effective and efficient inflow and outflow processes are in place with a customer centric focus on excellence in execution.

Your assignment

• Lead the store goods flow team and work with the Country Fulfilment Operations Manager and store commercial team to secure the highest goods availability at all time and at the lowest possible total cost.
• Secure an effective, qualitative, and efficient operation within the store's goods flow processes in order to guarantee a great customer shopping experience through commercial looking sales locations, product quality, stock accuracy, efficient picking and on‑time handover to transport service provider.
• Identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure succession for the future.
• Work closely with the store Fulfilment & Experience Manager and Sales & Supply Support Manager to secure correct usage of short and mid‑term capacity of the store, in order to maximize efficient logistics operations with the right balance of inbound and outbound volume. As well, plan for future needs by considering space, equipment, and people as part of the store capacity plan.
• Contribute with relevant goods flow input and feedback to the store business plan and logistics action plan, considering future needs of space, equipment, and people. Ensure that these actions are implemented in the inbound and outbound goods flow processes.
• Ensure an effective communication flow to relevant stakeholders in all goods flow process related topics. Share knowledge with colleagues and relevant stakeholders, to support their understanding on how to achieve an excellent customer experience.
• Ensure relevant governing documents describing ways of working both internally and with external stakeholders are shared, understood, and implemented by the goods flow team.
• Through your everyday work, you contribute to a people and planet positive business, social connection, and environmental impact by taking relevant actions that contribute to achieving long‑term profitability and a positive brand perception in a sustainable and environmentally conscious way.
• Ensure that the goods flow team works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, security and the environment.
• Live the IKEA Values and nurture a strong and thriving IKEA Culture that inspires colleagues to reach extraordinary achievements in the store and especially the goods flow team.

Qualifications

• Fulfilment performance monitoring, how KPI's are used to monitor business performance and how they influence each other.
• Knowledge of working methods preventing goods' damage during all In‑store goods flow processes.
• Knowledge of techniques of effective merchandising principles that make it easy to shop and keep sales spaces full and attractive.
• Knowledge of creating, following, and maintaining guiding framework documents with internal and/or external stakeholders.
• Knowledge of the process for allocating products to sales locations in the IKEA store.
• Understand how to actively use IKEA Toolbox, My Learning and other learning materials to support competence development.
• Knowledge of standard operating procedures for forklift drivers, and their purpose to keep all co‑workers safe and secure during logistics operations.
• Knowledge of ways of planning Logistics resources and processes (e.g. staff, organisational structure, equipment, in‑delivery schedule) in accordance with potential sales scenarios.
• Understand how to lead and manage in order to build high performing teams and secure succession for the future.

Additional Information

You are invited to this Life at Home journey with IKEA. Click here to begin Life at Home Journey with IKEA. Your job application will be prioritized when you complete the life at Home Journey with IKEA.

Please apply by 15 December 2025.

Working with us has its rewards

IKEA discounts

Co‑workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi Benefits

We offer flexi benefits to cater our co‑workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co‑workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non‑insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

Incentive plan

All co‑workers may earn an annual financial reward when we meet our shared business objectives.