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Résumé du poste
A leading travel technology company is looking for a Customer Support Representative to join their global team. This remote role involves helping travel organizers resolve issues, assisting with product questions, and improving systems and content. The ideal candidate has 1–2+ years in customer support, is fluent in both English and Spanish, and thrives in fast-paced environments. We offer unlimited paid time off, remote work opportunities, and a supportive team culture.
Prestations
Qualifications
- 1–2+ years of experience in customer support, ideally in SaaS or tech-driven environment.
- Fluent in English and Spanish, both written and verbal.
- Empathetic, patient, and passionate about helping others.
Responsabilités
- Respond to customer questions via email and chat.
- Educate users about the product and help them achieve their goals.
- Troubleshoot issues and escalate bugs or technical challenges.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.