Strategic Customer Success & Revenue Growth Lead

Lemlist; A distancia; MXN 1,093,000 - 1,641,000; Jornada completa

Descripción de la vacante

A leading sales engagement platform is seeking a Customer Success Manager to own a portfolio of 100 high-value clients and drive customer success within the North American market. The ideal candidate will be fluent in English, possess strong communication skills, and have a customer-first mindset. This role emphasizes proactive engagement, upsells, and renewals to achieve a 110% Net Revenue Retention target. Opportunities for growth and making a significant impact are available in a dynamic environment.

Servicios

Hands-on experience in customer success

Dynamic and collaborative international environment

Opportunity to drive real impact

Formación

• Minimum 2 years of experience in a Customer Success or Account Management role.
• Experience in SaaS industries preferred.
• Proven track record of driving revenue growth and customer retention.

Responsabilidades

• Lead new clients through structured onboarding experiences.
• Build and nurture strong relationships with key accounts.
• Act as a trusted advisor to ensure customer goals are achieved.
• Identify upsell and cross-sell opportunities.

Conocimientos

Fluency in English

Customer-first mindset

Sales-driven approach

Strong communication skills

Proactive problem solver

Experience in SaaS or Customer Success

Descripción del empleo

A leading sales engagement platform is seeking a Customer Success Manager to own a portfolio of 100 high-value clients and drive customer success within the North American market. The ideal candidate will be fluent in English, possess strong communication skills, and have a customer-first mindset. This role emphasizes proactive engagement, upsells, and renewals to achieve a 110% Net Revenue Retention target. Opportunities for growth and making a significant impact are available in a dynamic environment.