Key Account Manager

Lemlist; A distancia; MXN 1,093,000 - 1,641,000; Jornada completa

Descripción de la vacante

A leading sales engagement platform is seeking a Customer Success Manager to own a portfolio of 100 high-value clients and drive customer success within the North American market. The ideal candidate will be fluent in English, possess strong communication skills, and have a customer-first mindset. This role emphasizes proactive engagement, upsells, and renewals to achieve a 110% Net Revenue Retention target. Opportunities for growth and making a significant impact are available in a dynamic environment.

Servicios

Hands-on experience in customer success

Dynamic and collaborative international environment

Opportunity to drive real impact

Formación

• Minimum 2 years of experience in a Customer Success or Account Management role.
• Experience in SaaS industries preferred.
• Proven track record of driving revenue growth and customer retention.

Responsabilidades

• Lead new clients through structured onboarding experiences.
• Build and nurture strong relationships with key accounts.
• Act as a trusted advisor to ensure customer goals are achieved.
• Identify upsell and cross-sell opportunities.

Conocimientos

Fluency in English

Customer-first mindset

Sales-driven approach

Strong communication skills

Proactive problem solver

Experience in SaaS or Customer Success

Descripción del empleo

About us ????

lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.

Bootstrapped since day one, we've grown from 0 to $40M ARR in 6 years, without raising a single dollar.

Today, we're a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.

Your Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

What You'll Do

• ?? Customer Onboarding & Adoption - Led new clients through a structured and seamless onboarding experience.
• ?? Account Management & Growth - Build and nurture strong relationships with key accounts to foster engagement and loyalty.
• ?? Customer Success & Support - Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
• ?? Retention & Expansion - Identify and execute upsell and cross-sell opportunities to increase account value.

What We're Looking For

• Fluency in English (Spanish will be a +) - You'll be working with international clients.
• Customer-first mindset - You're passionate about delivering outstanding customer experiences.
• Sales-driven approach - You understand how to drive revenue through upsells and retention.
• Strong communication skills - You excel at building relationships and simplifying complex ideas.
• Proactive problem solver - You take ownership, anticipate challenges, and find creative solutions.
• Experience in SaaS or Customer Success - is a plus!

What You'll Gain

• ?? Ownership of a high-value client portfolio in a fast-growing company.
• ?? Hands-on experience in customer success, retention, and revenue growth.
• ?? The chance to make a real impact by driving product adoption and customer satisfaction.
• ? A dynamic, international environment where innovation and collaboration thrive.

Recruitment process

• Interview with Victoire (our TAM)
• Meet with Tal (Team Lead KAM)
• Business case + debrief (Yann Vp of Sales + Tal)
• Meet with Charles (CEO)
• Reference check
• Offer