Postes à Leon, Mexique

iiPay is an award winning, high growth, innovative company based in Americas, Europe and APAC, recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.

All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.

Role Overview

iiPay has a unique opportunity for a highly experienced and motivated US Payroll Associate who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate and compliant US payroll for our clients, to help drive to our goal of ‘Paying the Planet’.

The US Payroll Associate will play a vital role in supporting the accurate and timely processing of payrolls across multiple clients. The role involves working closely with internal teams, clients and third parties, to ensure compliance and service excellence.

Requirements:

Payroll delivery and service level management

Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements. Managing the allocation of payrolls, including data processing and quality and accuracy reviews within the pay cycle and beyond (to include, but not limited to, any Yearend processes). Ensuring accurate and timely data submission for internal and external SLA’s/KPI’s.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule – communicating directly with clients in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement. Ability to handle multiple tasks, prioritise effectively, and meet tight deadlines with flexibility to adjust to changes in regulations, policies and company needs.

Operational excellence

A relentless focus on maintaining a high customer satisfaction rating. Individually, and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts.

Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place. Work with your team leader to implement new processes and create a more efficient working environment.

Communication

Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers. Review and resolve any outstanding payroll queries or requests by working directly with our clients and third-party partners.

Country legislation knowledge

Take responsibility for understanding client requirements through the development of detailed knowledge of the statutory processes within the US. Maintaining accurate online document libraries for your clients operations manuals, updating with new versions and providing a clear summary of updated information.

Process and System KnowledgeTake proactive ownership of your ongoing learning and development across all platforms and internal tools to enhance your understanding of processes. Ensure completion of all assigned training through iiPay’s enhanced learning program while actively pursuing self-directed learning opportunities to stay updated and improve performance.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll management team to enhance and develop the processes and outcomes for our clients.

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business. Ensuring adoption for all new system features in a timely manner to ensure expected efficiency is realised in a timely manner.

What are we looking for in you?

• Experience working in a US payroll or ‘Business Process’ orientated environment is required.
• Demonstrated understanding of US payroll tax compliance and notice query management.
• Proven experience in an administration position with client ‘facing’ responsibilities
• Strong written and verbal communication skills are essential
• The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate
• Enthusiastic learner who is self-motivated and resilient
• Intermediate Excel skills are a requirement for this role
• Strong business English skills are critical with a benefit for additional language skills
• Team player who collaborates positively with all stakeholders
• An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013