Jobs in Guadalajara, Mexico
Partner Sales Manager - Ihv Alliances
Canonical
Senior Sales Representative – Technology & AI Solutions / 1704
In All Media Inc
Discover more opportunities than anywhere else. Find more jobs nowConsultor SAP S/4HANA FI/CO – Public/Grow - Remoto en México - Puebla
Sapindex
Software Architect - Containers / Virtualisation
Canonical
Connect with headhunters to apply for similar jobsSenior Software Engineer (.NET / Azure)
Oowlish
WEEKEND Spanish Video Interpreter
Universal Language Service, Inc.
Distributed Systems Software Engineer, Python / Go
Canonical
Desarrollador Python Senior - Trabajo Remoto | Ref#283521
BairesDev
Embedded Iot / Edge Solutions Sales Representative, Manager And Director
Canonical
Customer service agent (ME)
Job summary
A leading parcel delivery service is seeking experienced customer service agents. The role requires problem-solving skills, excellent written communication, and a friendly demeanor. Ideal candidates should have a minimum of 5 years in customer service or relevant international carrier experience. Salary ranges from $180,000 to $220,000 a year, with remote work options.
Qualifications
- Minimum of 5 years customer services experience, or 3 years for an international parcel carrier.
- Excellent communication skills, both written and verbal.
- Fluent English, both written and verbal.
Responsibilities
- Responsible for problem solving and multitasking in a demanding environment.
- Focus on ticket and live help to exceed customer expectations.
Skills
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year and over 100 remote employees worldwide, we’re a technology-driven company delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will roll out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We’re a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you thrive in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.
We’re seeking experienced customer service agents to join our team. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that requires multitasking. The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations, and have a good level of diplomacy when dealing with customer queries and complaints.
- A minimum of 5 years customer services experience, or 3 years experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
- A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
- Excellent communication skills, both written and verbal.
- Critical thinking and problem solving skills.
- A minimum typing speed of 40 wpm.
- Fluent English, both written and verbal.
- 12:00–20:30, Monday to Friday (GMT). (6:00–14:30 Central Standard Time)
- You need a minimum 20 Mbps broadband line, and your own PC/Laptop and headset.
Salary: $180,000 - $220,000 a year
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.