Hr Process Optimization Specialist

Dreamport; México; A distancia; MXN 742,000 - 1,114,000; Jornada completa

Descripción de la vacante

A leading online travel platform is seeking a Process Optimization Consultant to enhance the freelancer journey and retention. Responsibilities include optimizing onboarding processes, developing alternative career paths, and improving HR practices. The ideal candidate has a strong background in HR change management and process improvement, with excellent English communication skills. Join to be part of a top-tier team and drive impactful projects globally.

Formación

• Experience in HR, Change Management, or Workforce Optimization.
• Strong background in HR process improvement, retention strategies, and freelancer engagement.
• Excellent English language communication skills: C1+.

Responsabilidades

• Optimize the agent journey to improve retention, eNPS, and LTV.
• Develop alternative career paths and onboarding processes for freelancers.
• Analyze retention trends and execute action plans.
• Improve HR processes to reduce time-to-hire and cost of acquisition.
• Monitor and evaluate HR initiatives, making adjustments as needed.

Conocimientos

Experience in HR

Change Management

Workforce Optimization

HR process improvement

Retention strategies

Freelancer engagement

Project management

Excellent English communication (C1+)

Descripción del empleo

We are looking for a Process Optimization Consultant at Dreamport

Dreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Process Optimization Specialist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities

• Optimize the agent journey to improve retention, eNPS, and LTV.
• Develop alternative career paths and onboarding processes for freelancers.
• Analyze retention trends and execute action plans.
• Formulate C&B policies.
• Enhance training and nesting processes with the Training department.
• Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.
• Propose solutions for team formation to maximize GP and tenure.
• Document change management activities and provide regular progress reports.
• Collect feedback from business leaders and freelancers for process improvements.
• Oversee implementation of HR changes, ensuring adherence to budgets and timelines.
• Monitor and evaluate HR initiatives, making adjustments as needed.

Requirements

• Experience in HR, Change Management, or Workforce Optimization.
• Strong background in HR process improvement, retention strategies, and freelancer engagement.
• Excellent English language communication skills: C1+
• Experience in training, onboarding, and С&B policy development.
• Strong project management skills with a data-driven HR approach.

With us you will:

• Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.
• Learn and exchange ideas in lectures and workshops led by colleagues and team leads.

Why Join Us?

We thrive in a dynamic global culture where collaboration and a competitive, sales-focused mindset are key, always empowering our team to seize learning and growth opportunities.