Workforce Forecasting & Scheduling Analyst

Datamark, Inc.; Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading workforce management firm in Ciudad Juárez is seeking a detail-oriented Workforce Management Analyst. This role involves analyzing workforce data, forecasting call volume, and creating staffing plans to ensure operational efficiency. The ideal candidate will have strong analytical skills, at least a year of relevant experience, and proficiency in Microsoft Excel, among other tools. The company offers weekly pay, paid training, and other legal benefits.

Servicios

All law benefits provided

Cafeteria

Weekly pay

Paid training

Formación

• At least 1 year of WFM experience; 2 or more years preferred.
• Strong analytical skills with the ability to interpret and present data effectively.

Responsabilidades

• Analyze historical call volume data and forecast future trends.
• Create and maintain staffing schedules to meet service level agreements (SLAs).
• Monitor real-time call center operations and make adjustments as necessary.
• Collaborate with management to identify areas for improvement in workforce performance.

Conocimientos

Analytical skills

Communication skills

Proficiency in Microsoft Excel

Workforce management software proficiency

Educación

Bachelor’s degree preferred

Herramientas

Data analysis tools

Data visualization tools

Descripción del empleo

A leading workforce management firm in Ciudad Juárez is seeking a detail-oriented Workforce Management Analyst. This role involves analyzing workforce data, forecasting call volume, and creating staffing plans to ensure operational efficiency. The ideal candidate will have strong analytical skills, at least a year of relevant experience, and proficiency in Microsoft Excel, among other tools. The company offers weekly pay, paid training, and other legal benefits.