Trip Support Specialist

Destinytravel; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel support company is seeking a Trip Support Specialist to assist travelers from planning through their journeys. This role focuses on providing exceptional communication and service to ensure a stress-free experience. Responsibilities include replying to client inquiries, managing itinerary adjustments, and delivering destination information. Ideal candidates should possess excellent communication skills, attention to detail, and a passion for travel. This is a fully remote position with flexible hours and potential for growth.

Servicios

Fully remote with flexible hours

Travel perks and learning opportunities

Supportive team culture

Growth potential in the industry

Formación

• Strong communication and organizational abilities.
• Experience in customer service is desirable.
• Adaptable to new technologies and travel trends.

Responsabilidades

• Respond to inquiries via email, phone, and messages.
• Assist with itinerary changes and confirmations.
• Provide destination information to clients.
• Follow up with clients before and after travel.
• Address concerns with empathy and professionalism.

Conocimientos

Excellent communication skills

Detail-oriented

Customer service experience

Tech-comfortable

Passion for travel

Descripción del empleo

As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their needs and support them from planning to return.

At Destiny&Co, we are committed to exceptional communication, personalized service, and creating memorable travel experiences.

Key Responsibilities

• Respond to inquiries across email, phone, and messaging channels.
• Assist with itinerary changes, confirmations, and documentation.
• Provide clear destination information and requirements.
• Follow up before and after departures.
• Handle concerns with empathy, patience, and professionalism.

Benefits

• Fully remote with flexible hours.
• Travel perks and learning opportunities.
• Supportive team culture.
• Growth potential in the industry.

What We’re Looking For

• Excellent communication skills.
• Detail-oriented and organized.
• Customer service experience preferred.
• Tech-comfortable and adaptable.
• Passion for travel and helping others.