Travel Industry Sales Coordinator

Four Seasons Hotels and Resorts; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hospitality company in Mexico is seeking a Travel Industry and Media Relations Coordinator to support sales and public relations functions. The ideal candidate will assist with site visits, maintain client accounts, and prepare reports, requiring fluency in Spanish and English. A minimum of two years of experience in hospitality roles is preferred. The company offers competitive salaries and employee recognition programs.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service

Complimentary dry cleaning for uniforms

In-house training workshops

Employee recognition awards

Formación

• Minimum of two (2) years working in Conference Services, Reservations or Front Desk.
• One + year's experience in a luxury hotel or similar environment is an asset.

Responsabilidades

• Assist Travel Industry Sales Managers with site visits and client interactions.
• Prepare correspondence and reports for Travel Industry clients.
• Maintain accounts in Golden and assist managers with contact entry.
• Provide general support for PR Sales & Marketing team.

Conocimientos

Fluency in Spanish and English

Interpersonal skills

Customer service orientation

Cross-cultural sensitivity

Guest centricity

Educación

College education preferred

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid‑back luxury meets bucket‑list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world‑class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members‑only beach and yacht club, all situated along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the Travel Industry and Media Relations Coordinator:

Provides administrative support to the Travel Industry Sales Managers and Public Relations Social Media team while being familiar with all aspects of the sales planning process.

What you will do:

• Assist the Travel Industry Sales Managers and PR Social Media team with site visit forms and site visit meet and greets, including coordinating room and restaurant reservations, amenities and transportation services.
• Prepare accurate written correspondence including handwritten notecards on behalf of Travel Agents, reports and detailed emails to Travel Industry clients. In addition, assist with monthly Communications Recap for the PR Social Media team.
• Assist the Travel Industry Sales Managers and PR Social Media team with detailed site inspections of the Resort for any clients that are visiting during a time when the Sales & Marketing team is not on property.
• When Travel Industry Sales Managers and PR Social Media team are traveling for work or taking PTO, assist with getting back to clients via email or by phone and sending proposals for requested Resort stays.
• Maintain accounts in Golden and assist the Travel Industry Sales Managers with entering their contacts into these accounts.
• In the absence of the Travel Industry Sales Managers and PR Social Media team, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.
• General PR Sales & Marketing team support including, but not limited to, copy editing collateral across all departments in English and Spanish and occasional assistance with photo/video shoots.

What you bring:

• Fluency in Spanish and English is required for this position
• College education preferred as well as previous experience in Hospitality or Marketing
• A minimum of two (2) years working in Conference Services, Reservations or Front Desk
• One + years' experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross‑cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In‑house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs