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Training Manager

Caliente.Mx

Tijuana

Presencial

MXN 200,000 - 400,000

Jornada completa

Hace 2 días

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Descripción de la vacante

Una empresa de servicios en Tijuana busca un/a Training Manager para identificar y desarrollar estrategias que mejoren la eficiencia del servicio al cliente. Se requiere título universitario, conocimiento básico de la industria de deportes y casinos en línea, así como habilidades en Excel. El candidato ideal tendrá al menos 2 años de experiencia en roles similares y será bilingüe en español e inglés. Se ofrece un salario de $60,000 a $70,000 al mes y beneficios como seguro médico y aumentos salariales.

Servicios

Aumentos salariales

Descuentos y precios preferenciales

Estacionamiento gratuito

Programa de referidos

Seguro de gastos médicos

Seguro dental

Vacaciones adicionales

Formación

Mínimo 2 años de experiencia verificable en una posición similar.
Experiencia en gestión y servicio al cliente.
Experiencia en capacitación y habilidades de planificación.

Responsabilidades

Asegurar que las actividades diarias de la operación funcionen correctamente.
Implementar nuevos procesos o mejorar los existentes.
Verificar la mejora continua en la experiencia del cliente.

Conocimientos

Orientación al servicio

Organización

Liderazgo

Pensamiento crítico

Educación

Título universitario

Herramientas

Excel (Intermedio o Avanzado)

General purpose of this position

General purpose of this position

As a Training Manager, you will be responsible of identifying and developing strategies to improve processes and constantly reassess procedures to add value to the customer service operation and make it more efficient and profitable.

With your ability and knowledge in customer experience you can create stronger relationships and loyalty with our clients which translates into big amounts of money for everybody in our team.

Also having the capacity in time management efficiency

Also having the capacity in time management efficiency

is extremely valuable for execution and implementation of new proposals and assignments once they are approved by upper management.

Similarly, your ability to think critically and to create strategic plans will help you solve problems and provide solutions to minimize overall bad experience and maintain company standards.

You will help with Training on a regular basis and do constant roleplays with team members to strengthen your relationship with them and improve the experience we give to our customers; this is essential to grow

and operate under the same procedures and work philosophy.

and operate under the same procedures and work philosophy.

Enhancing and measuring the department growth is vital to reach our monthly objectives and goals to generate more revenue for the whole team.

Position tasks / Responsibilities

Ensure the operation s daily activities are working properly.
Implement new processes or make existing ones more efficient for better results on monthly goals.
Verify continuous improvement in customer experience for our customers.
Time management efficiency for execution and implementation of new assignments.
Report to upper management daily summary on completed tasks and updates on processes and deadlines.
Confirm that information on daily reports is correct.
Lead the team to better results on a monthly basis.

Working background Preferred examples

Service oriented : Excel in collaborative situations and enjoy helping and mentoring others.
Practical : Go above and beyond to meet goals and ensure timely task completion.
Organized : Bring structure and focus to streamline tasks.
Enterprising : Accustomed to leading teams with empowering and decisive task delegation
Investigative : Bring resourceful approach for problem solving.

Knowledge and profile required for the position