Technical Support Engineer

Teltonika; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IoT solutions firm is seeking a Networking and IoT Engineer in Mexico City. This role involves resolving technical networking challenges and integrating products into customer solutions. Candidates should have strong communication skills, a technical background in networking, and be fluent in English. The position offers a competitive salary and numerous opportunities for skill development within a fast-growing global company.

Servicios

Great opportunities for growth

Dynamic work environment

Internal training for continuous improvement

Benefits according to Mexican law

Formación

• Higher or equivalent technical/engineering education.
• Experience working with routers is an asset.
• Fluent in English language.

Responsabilidades

• Attend pre-sales and post-sales communication with customers.
• Resolve technical issues arising from customers' configurations.
• Act as a key link between R&D and customers.
• Conduct training sessions for employees and clients.

Conocimientos

Good communication skills

Computer Networking knowledge

Telecommunication systems awareness

Fluent English

Fast-paced environment capability

Educación

Higher or equivalent technical/engineering education

Herramientas

Routers

Descripción del empleo

Overview

We are looking for a Networking and IoT Engineer to join our team in Mexico City, Mexico. In this role, you will work closely with internal teams and clients to provide technical expertise, resolve complex networking challenges, and support the integration of Teltonika Networks products into customer solutions.

Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.

Teltonika provides an opportunity for technically driven specialists to deepen their expertise, work with advanced networking technologies, and grow their career in a fast-expanding global IoT organization.

Responsibilities

• Attend pre-sales and post-sales in-person or remote communication with local market customers.
• Self-sufficiently resolve technical issues arising from customer\'s configuration, firmware/software, other sources.
• Act as a key link between Teltonika Networks R&D/HQ and customers, facilitating the resolution of complex technical challenges.
• Work with Linux-based OS, industrial protocols, various networking services and protocols, and occasional 3rd-party peripherals.
• Conduct training sessions for employees and clients on our products and solutions.

Qualifications

• Good communication skills, etiquette, ability and desire to help others.
• Knowledge of Computer Networking, basics of telecommunication systems, and technologies.
• Fluent in the English language.
• Higher or equivalent technical / engineering education.
• Experience working with routers is an asset.
• Capability of working in a fast-paced environment.
• Certification in CCNA or similar courses would be considered an advantage.
• Experience in technical support would be considered an advantage.

Benefits / Opportunities

• Great opportunities to grow in a strong and rapidly expanding company.
• Unique opportunities to grow professionally being part of a challenging and high-growth environment.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Internal sessions for knowledge sharing to achieve constant professional growth, staying close to a product that is creating a leading impact for today‘s businesses needs and success; constant support from HR professionals from the HQ and other offices.
• Payroll: a competitive salary, local Contract; benefits according to the Mexican law + additional benefits
• Internal training for continuous improvement

Office & Work Details

• Office: Lago Victoria 74, piso 5, Colonia Granada. C.P. 11520 CDMX. Edificio Plaza Victoria.
• Workweek: Monday to Friday, 8 AM to 5 PM, weekends free;
• Worktype: on-site;
• Tools provided: Computer equipment plus accessories
• Team building office celebrations
• Career opportunities
• Caring and Supportive team

Salary:

We appreciate everyone\'s efforts and experiences, so we offer an attractive base salary that will depend on your skillset and expertise in the field.

If you have questions, do not hesitate to contact our recruitment colleague Mhailing López, email [e-mail]