Technical Support Analyst- DB2- Mexico

BMC Software; San Francisco de Campeche; Presencial; MXN 9,404,000 - 15,674,000; Jornada completa

Descripción de la vacante

A leading software solutions provider is seeking a Staff Specialist Technical Support Analyst in Campeche, Mexico. The role involves providing high-quality support for mainframe solutions, specifically focusing on z/OS Db2 environments. The ideal candidate should have 3-4 years of experience in mainframe environments, excellent problem-solving skills, and expertise in customer service. This position encourages a culture of diversity and inclusion while offering a competitive salary package.

Formación

• 3–4 years of experience in a mainframe environment.
• Experience troubleshooting and resolving complex issues.
• Familiarity with mainframe tools and environments.

Responsabilidades

• Provide high-quality technical support for BMC mainframe solutions.
• Troubleshoot issues, isolate root causes, and implement solutions.
• Document all technical interactions and troubleshooting steps.

Conocimientos

Customer service

Problem-solving

Communication

z/OS Db2 administration

Mainframe tools (TSO, ISPF, REXX)

Descripción del empleo

Job Details

Job Name: Staff Specialist Technical Support Analyst – Mexico

Country: Mexico, State: Campeche, City: Mexico

Date Published: 25-Nov-2025. Travel: occasionally required for business.

Job ID: 46048.

CareerArc Code: CA-VV Hybrid: #LI-Hybrid.

About the Role

At BMC trust is not just a word – it's a way of life!

We are an award‑winning, equal‑opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud.

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!

Join us as a Technical Support Analyst! In this role, you’ll be at the forefront of supporting BMC’s mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and Db2 to ensure world‑class support and customer satisfaction.

Responsibilities

• Provide high‑quality technical support for BMC mainframe solutions with a focus on z/OS Db2 environments.
• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds.
• Install, configure, and test BMC products, reproducing customer issues where possible to expedite fix resolution and QA verification.
• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base.
• Work closely with Product Management and R&D to elevate and resolve complex issues that require in‑depth product knowledge.
• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams.

Qualifications & Experience

• Approximately 3–4 years of experience in a mainframe environment, specifically in z/OS Db2 database administration or systems programming.
• Experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles.
• Familiarity with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities.
• Excellent customer service, communication, and problem‑solving skills.
• Detail‑oriented, self‑motivated, able to work independently or within a distributed team.
• Eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges.
• Open to participating in occasional on‑call support during evenings and weekends as part of a team rotation.

Our Commitment to You!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

Equal Opportunity Employment

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Compensation

Min Salary: $515,625 • Midpoint Salary: $687,500 • Max Salary: $859,375.