Technical Engineer (LiveLabs Enablement & Platform Support)

Oracle; Región Centro; Presencial; MXN 859,000 - 1,204,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Engineer (IC-2) to support the LiveLabs team in workshop preparation and platform operations. Responsibilities include assisting workshop authors, validating environments, providing technical support during events, and contributing to automation tasks. Ideal candidates have a Bachelor's degree in Computer Science or similar, 2–4 years of experience in technical support, and are comfortable with scripting and cloud concepts. Strong communication and multitasking skills are essential.

Servicios

Skill development across cloud platforms

Defined growth path into specialized roles

Hands-on experience with events

Formación

• 2–4 years of experience in technical support or software-related role.
• Experience troubleshooting technical systems.
• Familiarity with cloud concepts and relational databases.

Responsabilidades

• Assist with workshop preparation, validation, and maintenance.
• Provide technical support for live events and workshops.
• Contribute to documentation and internal guides.

Conocimientos

Technical support experience

Linux or Unix environments

Basic scripting or programming

Strong communication skills

Ability to manage multiple tasks

Educación

Bachelor's degree in Computer Science, Information Systems, Engineering

Herramientas

Git

Terraform

Descripción del empleo

We are seeking aTechnical Engineer (IC-2) to join the Oracle LiveLabs team. This role focuses on helping workshop authors prepare content, ensuring environments are ready for delivery, and supporting the LiveLabs platform during both day-to-day operations and live events.

In this role, you will assist with workshop creation and validation, support platform operations, and provide technical assistance during hands‑on sessions. You will also contribute to platform improvements and automation work as part of the broader team, particularly during non‑event periods.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 2–4 years of experience in a technical support, systems engineering, or software‑related role.
• Comfortable working inLinux or Unix environments.
• Familiarity with cloud concepts such as compute, networking, storage, and managed services.
• Basic scripting or programming experience (for example Bash, Python, or similar).
• Experience supporting or troubleshooting technical systems or environments.
• Ability to manage multiple tasks and adjust priorities, especially during live events.
• Strong communication skills and the ability to work directly with both technical and non‑technical stakeholders.

Preferred Qualifications

• Experience supporting or delivering technical workshops, labs, or training environments.
• Exposure to infrastructure-as-code tools such as Terraform.
• Familiarity with relational databases or SQL.
• Experience using Git or other version control systems.
• Exposure to web applications or low‑code platforms.Interest in growing into deeper platform engineering, automation, or workshop development responsibilities over time.

What We Offer

• A clearly scoped technical role supporting workshop delivery, platform operations, and live events.
• Opportunities to work directly with workshop authors and product teams.
• Hands‑on experience supporting customer‑facing and internal events.
• Skill development across cloud platforms, automation, and technical enablement.
• A defined growth path into more specialized engineering roles within the LiveLabs team.

Qualifications

Career Level - IC2

Key Responsibilities

• Assist workshop authors in preparing, validating, and maintaining LiveLabs workshops, including testing instructions and environments prior to delivery.
• Support the LiveLabs platform during normal operations by validating workshop readiness and responding to issues.
• Help provision, verify, and clean up workshop environments using established tools and processes.
• Provide technical support for live events, roadshows, and virtual workshops, including pre‑event setup, real‑time troubleshooting, and post‑event follow‑up.
• Perform routine checks to ensure workshops and environments are functioning as expected.
• Assist with infrastructure and automation tasks under guidance, including environment provisioning and teardown.
• Contribute to documentation, runbooks, and internal guides that support workshop delivery and platform operations.
• Work with engineers, authors, and enablement teams to improve workflows and workshop quality.
• During non‑event periods, assist with workshop updates, platform support tasks, and technical projects based on team priorities.