Technical Customer Support

SYNTEGON; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leader in packaging technology is seeking a Project Manager to lead customer machine projects in the Food or Pharmaceutical sector. The role involves technical guidance, project management from inception to completion, and collaboration with various stakeholders. Candidates should have a background in engineering and project management experience. The position offers a hybrid working model in Mexico City.

Formación

• 5+ years of experience in sales, project management or engineering for custom design machinery.
• A bachelor’s degree in engineering is preferred.
• Project Management Certification is a plus.

Responsabilidades

• Provide project leadership and technical design guidance.
• Plan, organize, and lead individual customer machine projects.
• Resolve problems and address concerns during the project.

Conocimientos

Project management

Customer communication

Problem-solving

Educación

Associate Degree in Engineering, Manufacturing, Technology, or Project Management

Herramientas

ERP systems (SAP)

Descripción del empleo

Company Description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Telstar Mexico is a subsidiary of the internationally recognized Syntegon Group.Since its establishment in 2010, Telstar Mexico has been delivering integrated process solutions to the pharmaceutical, biotechnology, and veterinary industries across Mexico and Central America. The company specializes in advanced technologies for sterilization, lyophilization, containment, and aseptic cleanroom processes.

Apply now and become part of our team!

Job Description

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

• Plan, organize, and lead individual customer machine projects from inception to completion.
• Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
• Coordinate staffing needs and deliverables with the CoC, 3rd party vendors, and field service department.
• Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
• Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
• Travel to customer sites during large or complex installations and CoC for team building and project meetings.
• Work with Accounts Receivable on down payments, invoicing, and payment issues.
• Will travel domestically and internationally approximately 10% of the time

Qualifications

Basic Requirements

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

• A bachelor’s degree in engineering
• Project Management Certification a plus
• High-speed capital equipment/packaging machinery industry knowledge
• Experience with an ERP system desired, SAP
• German language skills a plus

Additional Information

We kindly ask you to apply in English.

Location: Mexico City
Working Model: Position is open for a hybrid working model, combining on-site presence with remote work.
Start Date: As soon as possible – by agreement
Workload: Full-time
Contract Type: Permanent