SuccessFactors Support Consultant

ISS A/S; Naucalpan de Juárez; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A global leader in facilities services is seeking a Core HR Support Specialist to work with the team in Mexico. This role involves analyzing incidents and supporting users on the SuccessFactors platform. The ideal candidate should have a solid understanding of HR processes, be fluent in both English and Spanish, and possess strong technical skills in common office tools. The position offers a dynamic work environment where you can impact client experience positively.

Formación

• Experience with SuccessFactors in a supporting role.
• Able to function in a dispersed international team.
• Passionate about customer experience.

Responsabilidades

• Analyze issues and validate solutions for Employee Central.
• Perform regression testing on resolved incidents.
• Support local teams in developing reports and dashboards.

Conocimientos

Understanding of the Hire to Retire process

Expert in office tools

Fluent in English and Spanish

Educación

SAP Certified Application Associate in SuccessFactors Employee Central

Herramientas

Jira

Confluence

WebEx

Teams

SharePoint

Outlook

Word

Excel

Descripción del empleo

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Mexico

Language: English and Spanish

Main Purpose for the Position

The Core HR Support Specialist will work in the supporting team to analyse, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of the SuccessFactors Platform, Employee Central, Employee Central Time as well as good knowledge about the data models, workflows, reports, extensions, and authorization concepts. The specialist works together with Level 1 and directly interacts with the customer when needed, and develops a deep understanding of ISS’s ways of working and solutions within SuccessFactors.

Your Key Responsibilities Will Be:

• Proactively access and present improvements/enhancements to the existing solution and underlying processes
• Participate in incident and problem solving dispatched from Level 1
• Analyze reported issues and perform technical validation for Platform, Employee Central topics
• Explain root cause and solution provided
• Perform regression testing on solved incidents
• Solve complex workflow issues in Employee Central
• Evaluate if an individual incident needs to be delegated to Level 3 support or SAP Support
• Work with release management to test and evaluate the impact of new releases and features
• Work with reporting management to test and evaluate reports, dashboards and provide end‑user support on these
• Support local teams with developing new reports and dashboards, troubleshooting when needed
• Update workbooks or other relevant documentation

Professional Qualifications

• Good understanding of the Hire to Retire process
• SAP Certified Application Associate in SuccessFactors Employee Central
• Experience with SuccessFactors from a supporting role
• Able to perform in a geographically dispersed international team
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel

Personal Qualifications

• Passionate about delivering a great customer experience in service delivery. Able to perform in a geographically dispersed international team
• Fluent in English and Spanish
• Able to deliver a high degree of customer satisfaction
• Focus on establishing great working relations with other team members
• Able to solve incidents in a timely manner

Why ISS

ISS is more than just a service provider – we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture that empowers them to deliver outstanding service. When our people thrive, they create environments where our customers’ employees and businesses thrive too.

How You’ll Apply

Apply directly via the link on this page by submitting a cover letter, CV, and any relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible.

ISS seeks to be a place of belonging and creates spaces where every person is welcomed, embraced, and valued for exactly who they are. People feel safe, respected, represented, and supported as their authentic selves.