Sr Analyst II Software Engineering RR-0171059

DXC Technology; Ciudad de México; Presencial; MXN 539,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a candidate to analyze and resolve incidents in Java applications. Responsibilities include monitoring application performance and managing support tickets using ServiceNow. The ideal candidate should possess intermediate knowledge in Java, .Net, and SQL databases. The position emphasizes teamwork and participation in continuous improvement initiatives to enhance service delivery and efficiency.

Formación

• Intermediate knowledge of Java and .Net languages.
• Familiarity with APIs and Web Services (SOAP, REST).
• Experience with SQL databases and ability to analyze results.

Responsabilidades

• Analyze and resolve incidents in Java applications.
• Monitor application performance and manage support tickets.
• Participate in continuous improvement activities.

Conocimientos

Java

.Net (C#, C++, Python)

PHP

MS SharePoint

Power BI

Herramientas

ServiceNow

JIRA

Descripción del empleo

Job Description

Job Responsibilities

• Analyze, diagnose, and resolve incidents and problems in Java applications (back-end and front-end, if applicable).
• Monitor application performance and availability.
• Manage support tickets through tools such as ServiceNow, as well as proprietary management tools.
• Perform root cause analysis (RCA) and document solutions.
• Escalate complex issues to development teams (Level 3) with the necessary information.
• Support functional or technical testing during deployments or changes.
• Participate in continuous improvement, automation, or process documentation activities.
• Knowledge of generating metrics based on reports and KPIs.
• Work as a team to ensure the efficient operation of Device Management.
• Use tools and methodologies for continuous improvement.

Technical Skills

Intermediate level knowledge of languages:

• Net (C#, C++, Python)
• Java
• PHP
• MS SharePoint
• Power BI

Desirable

• Knowledge of: APIs, Web Services (SOAP, REST)
• Middleware: Experience with servers such as Apache Tomcat, JBoss/WildFly, WebLogic, etc.
• Databases: Knowledge of SQL (Oracle, PostgreSQL, MySQL, SQL Server). Ability to execute queries and analyze results.
• Design patterns (MVC)
• Operating systems: Intermediate level in Windows, Linux/Unix (navigation, logs, basic commands).
• Version control: Basic use of Git, review of repositories and branches.
• Ticketing tools: JIRA, ServiceNow, Remedy, etc.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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