Specialist Customer Service Support temporal 9 meses

Henkel; Cuautitlán Izcalli; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global consumer goods company is seeking a Specialist Customer Service to join their Shared Services Center. This role involves managing incoming and outgoing orders, ensuring compliance with delivery times, and providing administrative support. Ideal candidates should possess excellent customer service skills, meet deadlines, and have proficiency in English and Excel. The position offers a hybrid work model and various employee benefits.

Servicios

Flexible work scheme

International growth opportunities

Global wellbeing standards

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Savings fund

Friday early finish

Responsabilidades

• Follow up on incoming and outgoing orders promptly.
• Provide administrative support for specified processes.
• Execute daily operations with technical expertise.
• Track purchase orders within the company.

Conocimientos

Customer service

Meeting deadlines

Sense of urgency

Advanced English

Intermediate Excel

Descripción del empleo

About this Position

The Specialist Customer Service will join our administrative department in the Shared Services Center (GBS). The candidate will be responsible for rigorously and promptly following up on Henkel's incoming and outgoing orders, ensuring strict compliance with delivery times and accurate management of credit notes.

What you´ll do

• Works on tasks as defined by process / departments (OE, CN, WP, Pricing or Reporting).
• Provides administrative support for the process.
• Executes daily operations, supports business and functions with relevant process / technical expertise.
• Tracking purchase orders within the company.

What makes you a good fit

• Customer service.
• Meeting deadlines.
• Sense or urgency and cooperation.
• English advanced.
• Excel intermediate.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.