Specialist Analytics & Technology

Henkel Mexicana; Estado de México; Híbrido; MXN 864,000 - 1,211,000; Jornada completa

Descripción de la vacante

A global consumer goods company in Mexico is seeking a skilled professional for customer data management and analytics. The role involves ensuring accuracy and reliability of data to support business decisions, alongside collaboration with internal teams for process improvements. Ideal candidates will have a Bachelor’s degree and 3+ years of relevant experience in data management and reporting, with advanced skills in tools such as SAP, Salesforce, and Power BI. The company offers flexible working hours and diverse growth opportunities.

Servicios

Flexible work scheme

Diverse growth opportunities

Health and preventive care programs

Gender-neutral parental leave

Employee Share Plan

Savings fund

Friday early finish

Formación

• 3+ years of experience in relevant fields.
• Proficiency in data collection, validation, cleansing, and maintenance of customer master data.
• Experience in CRM, ERP, and customer data platforms.

Responsabilidades

• Execute and maintain regional customer data management activities.
• Ensure data accuracy and reliability for business decisions.
• Collaborate with internal teams to align priorities.

Conocimientos

Data Management

Advanced Excel

Power BI

Advanced English

Educación

Bachelor degree in Administration or similar

Herramientas

SAP

Salesforce

Service Cloud

Descripción del empleo

Accountable for development, quality, automation, optimization and improvement of reporting & analytics to enable CSX organization activities and business decisions, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

What you´ll do

• Responsible for executing and maintaining regional customer data management, systems, reporting, and analytics activities within CSX.
• Ensures data accuracy, timeliness, and reliability to support business decisions and an outstanding customer experience.
• Collaborates with internal teams to align on priorities, contribute to process improvements, and ensure smooth and efficient operations within the area of responsibility.
• Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities Support the implementation of organizational changes, processes, projects, pilots and regional best practices
• Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&CX
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
• Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
• Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.

What makes you a good fit

• Bacherlor degree in Administration or similar.
• 3+ years of experience
• Data Management: Proficiency in data collection, validation, cleansing, and maintenance of customer master data.
• Systems Knowledge: Experience working with CRM, ERP, and customer data platforms (e.g., SAP, Salesforce, Power BI, or similar).
• Reporting & Analytics: Strong ability to create, automate, and interpret reports and dashboards; advanced Excel and Power BI skills.
• Documentation & Standardization: Ability to maintain SOPs, user guides, and data documentation to ensure consistency.
• Advanced english.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.