Specialist Analytics & Technology

Henkel; Cuautitlán Izcalli; Híbrido; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading global company based in Cuautitlán Izcalli, Mexico is seeking a skilled professional for data management and analytics. The ideal candidate will have a Bachelor’s degree in Administration, a minimum of 3 years of relevant experience, and proficiency in systems like SAP and Power BI. Responsibilities include ensuring data accuracy, creating reports, and collaborating with internal teams for operational improvements. This position offers flexible work options and various growth opportunities.

Servicios

Flexible work scheme

Diverse national and international growth opportunities

Global wellbeing standards

Formación

• 3+ years of experience in data management.
• Proficiency in data collection, validation, cleansing, and maintenance.
• Strong ability to create, automate, and interpret reports.

Responsabilidades

• Execute and maintain regional customer data management and reporting.
• Ensure data accuracy and reliability for business decisions.
• Collaborate with internal teams to improve operations.

Conocimientos

Data Management

Advanced Excel

Power BI

CRM systems

SAP

Advanced English

Educación

Bachelor degree in Administration or similar

Herramientas

Salesforce

Descripción del empleo

Accountable for development, quality, automation, optimization and improvement of reporting & analytics to enable CSX organization activities and business decisions, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

What you’ll do

• Responsible for executing and maintaining regional customer data management, systems, reporting, and analytics activities within CSX.
• Ensures data accuracy, timeliness, and reliability to support business decisions and an outstanding customer experience.
• Collaborates with internal teams to align on priorities, contribute to process improvements, and ensure smooth and efficient operations within the area of responsibility.
• Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities Support the implementation of organizational changes, processes, projects, pilots and regional best practices
• Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&CX
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
• Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
• Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.

What makes you a good fit

• Bacherlor degree in Administration or similar.
• 3+ years of experience
• Data Management: Proficiency in data collection, validation, cleansing, and maintenance of customer master data.
• Systems Knowledge: Experience working with CRM, ERP, and customer data platforms (e.g., SAP, Salesforce, Power BI, or similar).
• Reporting & Analytics: Strong ability to create, automate, and interpret reports and dashboards; advanced Excel and Power BI skills.
• Documentation & Standardization: Ability to maintain SOPs, user guides, and data documentation to ensure consistency.
• Advanced english.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs