Specialist AMER Hotel Support

IHG; México; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading hotel group in Mexico is looking for a professional to provide outstanding support to hotel owners and operators regarding procurement issues. This role requires strong customer service skills, attention to detail, and relevant experience in the hospitality industry. Candidates must hold a bachelor's degree and have a passion for delivering high-quality service.

Formación

• 2+ years of experience in a customer service or help desk role.
• Strong understanding of procurement principles and processes, preferably in the hospitality industry.

Responsabilidades

• Provide prompt and professional support to hotel owners and operators via multiple channels.
• Identify, diagnose, and troubleshoot a wide range of procurement-related issues.
• Maintain accurate records of all interactions and issue resolutions.

Conocimientos

Customer service skills

Communication

Problem-solving

Interpersonal skills

Attention to detail

Educación

Bachelor's degree in hospitality, business administration, or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Main Responsibilities

• Provide prompt and professional support to hotel owners and operators via multiple channels – phone, email, etc.
• Identify, diagnose, and troubleshoot a wide range of procurement-related issues, including purchasing, product availability, invoices, and deliveries.
• Escalate complex issues to the appropriate team or department for resolution.
• Maintain accurate records of all interactions and issue resolutions.
• Develop and maintain knowledge base of procurement processes and procedures.
• Proactively identify and address potential roadblocks to hotel openings operations.
• Analyze feedback from hotel owners and operators to continuously improve the help desk service.
• Stay abreast of industry trends and best practices in hotel procurement.
• Collaborate with other members of the Global Procurement team to ensure efficient resolution of issues.

Education

• Bachelor's degree in hospitality, business administration, or related field

Experience

• 2+ years of experience in a customer service or help desk role.
• Proficient in Microsoft Office Suite and other relevant software applications.

Technical Skills and Knowledge

• Strong understanding of procurement principles and processes, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to prioritize effectively and work independently in a fast‑paced environment.
• Ability to empathize with the needs and concerns of hotel owners and operators.
• Strong attention to detail and a commitment to providing high‑quality service.
• Passion for the hospitality industry and a desire to contribute to its success.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?