Shift Manager Jr, Worldwide Operations

Amazon; San Andrés Cholula; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking a Delivery Shift Manager Jr in Mexico, Puebla. The role involves managing a team of over 30 and ensuring operational efficiency, safety metrics, and customer satisfaction. Ideal candidates have experience in process improvement, team management, and logistics. Fluency in Spanish is essential, while English is preferred. This position requires flexibility in working hours and offers opportunities for growth within a dynamic environment.

Formación

• 1+ years of professional work experience required.
• Must speak, write, and read fluently in Spanish.
• Ability to work rotating schedules, including nights and weekends.

Responsabilidades

• Manage a team of over 30 hourly associates.
• Support process improvement activities within the delivery station.
• Ensure execution of business goals and operational KPIs.
• Conduct internal audits and track metrics.
• Implement changes to enhance customer service and reduce costs.

Conocimientos

Team management

Process improvement

Customer service

Data analysis

Educación

High school diploma or equivalent

Bachelor's degree in relevant field

Descripción del empleo

Description

Amazon opened its doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +30 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

The impacts of this position are: Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.

Delivery Shift Manager Jr should coach and mentor the AA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.

Responsibilities

• Create balance between "Work hard" and "Have fun" with associates under scope
• Ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers' performance, discipline and customer experience service
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

Basic Qualifications

• Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
• 1+ years of professional work experience
• High school or equivalent diploma
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Speak, write, and read fluently in English
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Experience in Lean methodologies
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience managing department's KPIs and driven results
• Logistics Background from Operations environment, preferably from First-Middle Mile Ops.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.