Shift Area Manager

Amazon; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is seeking an Area Shift Manager. This role involves leading a team in a hands-on capacity while ensuring safety and productivity. Candidates should have management experience and the ability to work flexible shifts. If you're ready to develop a people-focused leadership style and drive operational excellence, join us to improve customer experiences and streamline processes.

Formación

• 1+ years of employee and performance management experience.
• Ability to work a flexible schedule including weekends and holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Responsabilidades

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions for quality and productivity.
• Lead a team and manage administrative tasks.
• Suggest process improvements for work and customer service.
• Collaborate with other managers to standardize processes.

Conocimientos

Employee and performance management

Business analysis

Process optimization

Bilingual (Spanish and English)

Educación

Bachelor’s degree or equivalent

Descripción del empleo

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high‑potential leaders who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader, you will invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in defining the future of online retail and are a dynamic, organized self‑starter, join our team in Amazon Operations.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime during peak season and as needed.

Key Job Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to ensure quality and productivity are consistently high and business objectives are met across all shifts.
• Support and lead a team and handle administrative work while building and sustaining a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practices and continuous process improvements across your team in areas such as health, safety, and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site while monitoring and maintaining process efficiency. Your days will include prioritizing routine team management and daily operational tasks, along with individual escalations, process improvement work, and wide‑scale operational contingency planning. As a key part of the operations team, you will work with colleagues in other teams and external partners to keep us on track to meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area and discussing the operational pros and cons of technical improvements with engineers.

About the Team

Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers, aiming to make the delivery experience as smooth as possible. Our goal is to roll out global delivery solutions for new concepts such as Amazon Fresh, Prime Now, and Amazon Restaurants.

We operate from two sides: ‘under the roof’ associates process millions of products for dispatch to our delivery teams, and ‘on the road’ people work with Amazon Flex – the delivery contractor network. We continually raise the bar for customer experience with innovative delivery services, reducing our carbon footprint through electric vehicles and advanced technology.

Basic Qualifications

• 1+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Spanish and English (Advanced).
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.