Services Key Account Manager

Tetra Pak processing and packaging solutions for food and beverages; Chapultepec; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in food processing solutions is seeking a dynamic Services Key Account Manager to drive sales and manage customer relationships in the Food & Beverage industry. This role involves developing sales strategies, identifying customer needs, and ensuring profitable service contract growth. The ideal candidate has a Bachelor's degree in Engineering or related fields and at least 5 years of experience in technical sales. Flexibility in working arrangements and a commitment to diversity and inclusion are emphasized within the company culture.

Servicios

Opportunities for development and training

Market competitive compensation

Flexible working arrangements

Diversity and inclusion programs

Formación

• Minimum of 5 years of technical or engineering sales experience.
• Experience in the packaging or liquid food processing industry.
• Professional experience in relationship management within the food and beverage sector.

Responsabilidades

• Lead the creation and implementation of sales strategies.
• Understand customer needs through continuous diagnosis and analysis.
• Manage opportunities, cross-sell and up-sell services.
• Ensure growth of profitable service contracts.
• Communicate effectively with customers regarding technical issues.

Conocimientos

Technical Sales

Relationship Management

Consultative Communication

Problem Solving

Autonomous Work

Educación

Bachelor's degree in Engineering, Food Technology, or Science

Descripción del empleo

At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.

Job Summary

We are now seeking a dynamic and customer-focused Services Key Account Manager as part of the Tetra Pak Services Sales Team to manage and develop focused sales areas and customer relationships from a Tetra Pak Services this position you will be the key point of contact for the customer not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth.

You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market.

You will be travelling up to 60% of your time to our customer sites.

The position is based in Torreon Coahuila Mexico reporting to Services Director.

Tetra Pak may sponsoring work visas or relocation for this position.

What you will do

• Lead creation implementation and follow up of sales and business strategy for given area of responsibility or application
• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis
• Lead opportunity management cross selling and up selling and fact-based value proposal negotiate and close deals
• Lead growth of profitable service contracts
• Participate in creation implementation and follow up of sales in plans for Key Accounts in collaboration with the rest of the S-KAM team
• Lead creation service business plans in collaboration with portfolio Services Account Representative (SAR) and Services Support Engineers (SSE).
• Lead services dimension in project lifecycle management to ensure new equipment is effectively handed over to services.
• Participate in follow-up value delivered customer satisfaction and profitability on service business with customer and internally
• Participate in resolution of technical issues by being responsible for communication with customer
• Lead creation of quality plans and participate in implementation and follow-up of targets

Qualifications

• A Bachelor degree or equivalent skills and experience is required an Engineering Food Technology or Science major is highly preferred
• At least 5 years of technical / engineering Sales experience preferred
• Experience in the packaging or liquid food processing industry
• Professional experience with relationship management commercial and / or customer-facing experience in the food and beverage industry
• Ability to effectively identify and capture customer technical issues and tenaciously drive expedited solutions in collaboration with our internal technical expertise
• Self-drive and the ability to work autonomously
• The drive and capability to uncover new business opportunities and grow the business
• A consultative and clear communication style with good presentation skills
• Demonstrable ability to build lasting relationships with internal and external stakeholders
• A mindset towards life-long learning with a curious mindset and the ability to take initiative in own development

Benefits

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on November 7 2025.

Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.