Service Parts Canada Agent

Carestream; Región Centro; Presencial; MXN 458,000 - 734,000; Jornada completa

Descripción de la vacante

A global healthcare solutions company is seeking a Service Parts Canada Specialist in Jalisco, Mexico. This role includes handling Canadian customer orders, managing returns, and resolving complaints. The ideal candidate has a bachelor's degree, is fluent in English, and possesses strong customer service skills. Proficiency in logistics processes and experience with SAP is preferred. Join a dedicated team and contribute to customer satisfaction.

Formación

• Proficient in English with 90% fluency in writing and speaking.
• 1 year of related customer service experience is required.
• Experience in logistics processes and international trade is desirable.

Responsabilidades

• Handle all Canadian customer orders, returns, credits, complaints, and related issues.
• Manage orders and follow up on customer complaints.
• Create necessary documentation for returns and manage surplus changes.

Conocimientos

Customer service skills

Effective communication

Attention to detail

Multitasking

Proactive approach

Educación

Bachelor's degree or technical degree

Herramientas

SAP (ECC P50)

C4C

MS Office (Excel)

Outlook

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.

Requisition ID: 4597

Position Summary

The Service Parts Canada Specialist is responsible for handling all Canadian customer orders, returns, credits, debits, account updates, complaints, and related issues. This includes support for Canada’s Field Engineers and internal customers. As the primary point of contact for all Service Parts matters, the Parts Agent must possess a high level of expertise in service parts and demonstrate strong time management skills.

Position Responsibilities

• Understand and interpret customer needs to ensure customer satisfaction.
• Manage orders: follow up and place orders in system, credits, debits, returns, account updates and vendors creation.
• Follow up on customer's complaints: damaged parts, refused deliveries, lost in transit, picking errors, over shipment, incorrect parts recommended, exchange and customer returns, delayed shipments. Helping in the investigation, gather the necessary information until resolution.
• Mod upgrades/substitution parts in orders, cancellations, adjustments, FE inventory transfers.
• Create RA's, shipping labels and invoice documentation to assure merchandise is returned to the appropriate area.
• Manage and process surplus changes, FE inventories and adjustments of stocks.
• Know and apply the necessary approvals as indicated in the approval matrix, to comply with the processes that require it.
• Obtain and provide our customers with the necessary documentation, such as proforma invoices, commercial invoices, certifications, etc., for their export processes.
• Maintain communication with the different areas of the company to guarantee export shipments.

Required Skills & Education

• Bachelor's degree, technical degree or truncated.
• English 90% fluency written and spoken.
• 1 year related customer service experience.
• Proactive, multitasking, attention to detail, effective communication skills.

Desired Skills

• Logistics process experience.
• International trade degree or similar.
• Strong time management skills.
• Proficiency in Outlook, SAP (ECC P50), C4C, MS Office (Excel).