Service Delivery Mgr/Project Manager - Cloud Services

NTT DATA; Región Centro; Presencial; MXN 1,047,000 - 1,571,000; Jornada completa

Descripción de la vacante

A leading global technology firm in Guadalajara seeks a Service Delivery Manager/Project Manager for Cloud Services. You will manage client relationships and oversee service delivery in cloud transitions. Ideal candidates possess project management expertise and bilingual skills in English and Spanish. Responsibilities include budget management, customer satisfaction, and cross-team collaborations. The role requires strong problem-solving abilities and flexibility for a 24/7 operation.

Formación

• Bilingual - Fluent in English and Spanish.
• Experience in Project Management in a technical or infrastructure-related role.
• Strong organizational skills with the ability to prioritize tasks.

Responsabilidades

• Maintaining positive relationships with customers.
• Managing finances and budgets for service delivery.
• Identifying customer needs and overseeing service delivery.

Conocimientos

Project management

Communication

Analytical skills

Negotiation

Problem-solving

Educación

Bachelor's degree in a business-related field

Herramientas

MS Project

Cloud platforms (AWS, Azure, GCP)

Descripción del empleo

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Manager/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

You will take a key role in NTT Data Cloud Service Delivery Management practice and Program Management Office. The Cloud Service Delivery Manager/Project Manager works directly with cross-functional teams across the company to support our clients in their migration/transition to the Cloud as well as with long-term engagements (steady-state) as Service Delivery Manager (SDM); managing the interests of NTT Data but also aligning these with our Clients’ Cloud needs.

The ideal candidate has a broad skill set:

• Strong project management skills.
• Excellent communications both written and oral, be able to talk to and act on many organizational levels.
• Can Do attitude and entrepreneurial skills to meet milestones and deadlines.

Position's General Duties and Tasks

In this role you will be responsible for:

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Managing finances and budgets and tracking contract deliverables.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Providing status, updates, and dashboards to client stakeholders. Mitigate risk and accelerate resolution of outstanding issues.
• Responsible for developing and meeting project plans/schedules, defining project execution requirements, and managing communications.
• P&L Control, Complex Negotiations, MS Project and Planning Techniques, Risk Logs, Deviations and Mitigations, scope control.
• Responsible for coordinating projects through various communications, data collection, and analysis. May act as Project Manager on multiple projects concurrently.
• Outstanding analytical, problem-solving, negotiation, and organizational skills to effectively achieve project objectives whilst maintaining a strong sense of urgency. Functional experience in multiple business areas.
• Ability to relate business knowledge to complex problems.
• Additionally, the candidate must have a very strong ability to deal with ambiguity and drive for results. The ability to summarize and present information concisely and clearly for review and approval is a must.

Requirements for this role include:

• A bachelor's degree in a business-related field.
• Bilingual - Fluent in English and Spanish.
• Experience in Project Management in a technical or infrastructure-related role.
• Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Good understanding of infrastructure components such as networking, servers, storage, and virtualization.
• Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.
• Proven track record of identifying and resolving issues that arise during project execution.
• Ability to think critically and develop creative solutions to overcome challenges and obstacles.
• Experience mitigating project risks and ensuring project deliverables are completed on time and within budget.
• Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Proven consensus-building skills in a remote role.
• Leadership skills with the ability to motivate and lead cross-functional teams.
• Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.
• Strong analytical and negotiation skills.
• Self-starter, energetic, flexible, innovative, and willing to get things done.
• Willingness to stay updated on industry trends, emerging technologies, and best practices.
• Ability to adapt to changing project requirements and priorities in a fast-paced environment.

Preferences:

• 5+ years relevant experience.
• Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery.
• Enterprise work experience dealing with highly complex situations is strongly preferred.
• Experience managing technical and executive-level relationships (IT Director, VP, and C-level).
• PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.

Flexible availability required for this position since it is to support a 24/7 operation (including night shift and weekend coverage).

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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