Server Assistant

Four Seasons Hotels and Resorts; Baja California Sur; Presencial; MXN 539,000 - 720,000; Jornada completa

Descripción de la vacante

A luxury hospitality brand located in Mexico is seeking a Server Assistant to enhance food and beverage experiences for guests. The ideal candidate will be fluent in Spanish and English and possess at least one year of experience in a Food & Beverage role. Responsibilities include ensuring timely service and guest satisfaction, as well as maintaining service areas. This position offers a competitive salary, transport services, and employee training programs.

Servicios

Highly competitive salaries

Annual incentive plan for managerial roles

Shuttle service from nearby locations

Complimentary dry cleaning for uniforms

In-house training workshops

Employee service awards

Formación

• A minimum of one year working in a Food & Beverage position.
• Two or more years’ experience in a luxury hotel or similar environment.
• Strong interpersonal and relationship-building skills.

Responsabilidades

• Assist in delivering food and beverages to guests in a timely manner.
• Anticipate guest needs and respond to their concerns and requests.
• Breakdown, clean and set up tables and condiment setups.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Conflict resolution

Herramientas

Micros system

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid‑back luxury meets bucket‑list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members‑only beach and yacht club, all situated along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: https://www.fourseasons.com/es/loscabos/

Instagram: #fsloscabos

About the role of Server Assistant

Be responsible to assist and helping to ensure the Food & Beverage experience for guests.

What you will do:

• Assist in delivering food and beverages to guests in a timely manner while ensuring the dishes are as requested.
• Assist in delivering food orders including any special needs or requests.
• Breakdown, clean and set‑up tables, condiment set‑ups, etc.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

What you bring:

• Fluency in Spanish and English is required for this position.
• A minimum of one (1) year working in a Food & Beverage position.
• Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset.
• Requires knowledge of the ability to operate computer equipment.
• Knowledge in Micros system.
• Understand and familiar with quality standards and service standards of the hotel.
• Highest level of integrity and transparency.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship‑building skills.
• Reasonable problem solving, decision making and conflict resolution skills.
• Work in a safe, prudent, and organized manner.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In‑house training workshops for line and management employees.
• Recognition: Employee service awards as well as Employee of the Month & Employee of the Year awards.

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs