Senior Tier-2 Technical Support Engineer (SaaS)

Mixmax; A distancia; MXN 899,000 - 1,259,000; Jornada completa

Descripción de la vacante

A leading software company in Veracruz is seeking a Technical Support Specialist to provide exceptional service to customers. You will become a product expert, resolving technical issues, and collaborating with the engineering team to improve product quality. The ideal candidate has 3-5 years of tech support experience and is comfortable in remote roles. Join a dynamic team dedicated to enhancing customer experience with innovative solutions.

Formación

• 3-5 years of experience in technical support, working directly with customers.
• 1+ years experience in a team lead or second-tier support role.
• Experience supporting SaaS tools and resolving technical issues for customers.

Responsabilidades

• Become a product expert to answer customer questions.
• Handle escalated issues from team members.
• Help test new product features and reproduce bugs.

Conocimientos

Technical support experience

Ability to troubleshoot software issues

Experience with Salesforce

Documentation creation

Remote work experience

Descripción del empleo

A leading software company in Veracruz is seeking a Technical Support Specialist to provide exceptional service to customers. You will become a product expert, resolving technical issues, and collaborating with the engineering team to improve product quality. The ideal candidate has 3-5 years of tech support experience and is comfortable in remote roles. Join a dynamic team dedicated to enhancing customer experience with innovative solutions.