Senior Strategic Engagement Lead | Remote & Hybrid

Zendesk, Inc.; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading customer service solution provider is seeking a Senior Engagement Manager in Mexico City. The role involves leading complex client projects, maintaining relationships with high-level stakeholders, and enhancing project delivery methodologies. Candidates should have over 5 years of experience in consultancy, strong leadership skills, and proficiency in both Portuguese and English. The position offers flexible remote work options and a competitive benefits package.

Servicios

Competitive pay and comprehensive benefits

Flexible hours and remote work options

Dynamic parental leave plans

Supportive workplace culture that promotes work-life balance

Formación

• Over 5 years of proven experience in client-facing roles.
• Demonstrated ability to manage complex projects and multiple engagements simultaneously.
• Strong strategic and analytical thinking skills.

Responsabilidades

• Serve as lead point of contact for major clients.
• Oversee the delivery of complex projects.
• Mentor junior engagement managers and support team development.
• Identify and address potential risks in project execution.
• Provide strategic oversight on projects.

Conocimientos

Leadership

Project management

Strategic thinking

Communication

Analytical thinking

Client relationship management

Educación

Bachelor's degree in Business, Management, or a related field

Master's degree

Herramientas

Project management software

CRM tools

Descripción del empleo

A leading customer service solution provider is seeking a Senior Engagement Manager in Mexico City. The role involves leading complex client projects, maintaining relationships with high-level stakeholders, and enhancing project delivery methodologies. Candidates should have over 5 years of experience in consultancy, strong leadership skills, and proficiency in both Portuguese and English. The position offers flexible remote work options and a competitive benefits package.