Senior Manager, Reporting – Field Operations

AstraZeneca; Región Centro; Presencial; MXN 1,385,000 - 1,732,000; Jornada completa

Descripción de la vacante

A global pharmaceutical company in Mexico is looking for an Operations Leader to oversee day-to-day global field operations. This role requires strong leadership in delivering accurate and timely reporting while collaborating across teams. Ideal candidates have a Bachelor’s degree, 7 years in sales data analytics, and proficiency in BI tools such as Power BI. This position is pivotal in ensuring operational effectiveness and driving continuous improvement initiatives, making it perfect for those passionate about analytics and team development.

Formación

• Minimum 7 years in sales data/analytics and field effectiveness.
• 3+ years of people leadership in global environments.
• Working knowledge of ETL and API integration concepts.

Responsabilidades

• Lead end-to-end delivery leadership and governance.
• Oversee SLAs and incident management for production stability.
• Integrate on-platform and off-platform workstreams.

Conocimientos

Project management

Governance

Organizational skills

Excellent communication

Process improvement

Educación

Bachelor’s degree in engineering or related field

Herramientas

Power BI

Qlik

MicroStrategy

Veeva/Salesforce

Snowflake/Azure

Descripción del empleo

Role Summary

Role Summary: Own day-to-day operational execution across GBS, Global field operations (GFO) service lines—on-platform reporting, off-platform reporting, sampling/analytics—ensuring outputs are accurate, timely, stable, and continuously improving. Convert prioritized business requirements into delivery plans, sprints, and releases; maintain production reliability and SLA adherence; integrate delivery with data engineering and cross-functional stakeholders across Chennai and Guadalajara.

Key Responsibilities

• End-to-End Delivery Leadership and Governance: Lead sprint planning, capacity planning, release management, and operational performance reviews; ensure outputs meet quality, accuracy, and timeliness standards.

• Production Stability and SLA Management: Oversee SLAs, incident management, and escalation response; minimize unplanned work (hot fixes, urgent requests) and maintain environment stability.

• Integrated Operating Model: Integrate on-platform, off-platform, sampling, and data engineering workstreams into a cohesive operating model; standardize workflows and eliminate silos.

• Technical Feasibility and Estimation: Complete feasibility assessments within five business days of intake; provide effort estimates; ensure validated technical requirements before sprint start; maintain accurate capacity planning.

• Quality Assurance and Defect Prevention: Implement robust QA frameworks; strengthen test coverage and early defect detection; maintain release protocols and audit readiness with complete documentation (logic maps, SOPs, data flows, release notes).

• Continuous Improvement and Innovation: Deliver measurable process improvements each quarter (cycle-time reduction, automation, defect prevention, documentation updates); introduce technologies/methods that elevate analytics and reporting capability.

Cross-Functional Partnership

• Collaborate with Commercial IT, critical operations, PMO, Solution Owners, developers, and data engineers; provide consistent operational updates to GBS/GFO leadership; prepare teams for changing business priorities.

Global Team Leadership and Talent Development

• Lead and mentor global teams in Chennai and Guadalajara; establish role clarity, standards, and a culture of continuous learning; manage resource allocation, hiring plans, and succession.

Operational Reporting and Insights

• Develop and maintain operational dashboards, quality indicators, and throughput metrics; deliver monthly dashboards and quarterly insights highlighting trends, bottlenecks, and recommendations.

Qualifications, Skills, and Attributes

• Education: Bachelor’s degree in engineering, or related field

• Experience: Minimum 7 years in sales data/analytics, field effectiveness, field reporting; 3+ years of people leadership in global environments.

• Tools and Domain: Proficiency with BI tools (Power BI, Qlik, MicroStrategy); Working knowledge of CRM platforms (Veeva/Salesforce), data platforms (Snowflake/Azure), and integration concepts (ETL/APIs).

• Competencies: Strong project management, governance, and organizational skills; excellent communication; demonstrated process improvement and operational excellence; ability to operate across time zones.

Why AstraZeneca

Join a high-impact global delivery team that powers commercial decision-making. You will build a cohesive operating model across service lines and geographies, delivering predictable, high-quality outputs that enable our customer-facing teams to perform at their best.

Date Posted 05-Feb-2026

Closing Date 19-Feb-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.