Senior Enterprise Operations Engineer

Mastercard; Ciudad de México; Presencial; MXN 1,126,000 - 1,503,000; Jornada completa

Descripción de la vacante

A global payments technology company is seeking a Senior Enterprise Operations Engineer to join its Mission Control and Operations Application Support Team. This role involves automation, CI/CD practices, and responding to production alerts. Candidates should possess a BS in Computer Science, strong problem-solving, and communication skills, along with experience in web applications and distributed systems. Competitive compensation and opportunities for innovation are offered.

Formación

• Strong understanding of algorithms and data structures.
• Experience supporting web applications and REST APIs.
• Familiarity with programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.

Responsabilidades

• Monitor and respond to production alerts.
• Collaborate with a global team across various geographies.
• Participate in the entire service lifecycle from design to deployment.

Conocimientos

Problem-solving skills

Communication abilities

Ownership

Automation

CI/CD practices

Understanding of large-scale distributed systems

Educación

BS in Computer Science or related field

Herramientas

SQL

Tomcat

Apache

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Enterprise Operations Engineer

Job Description Summary

The Mission Control and Operations Application Support Team is seeking a Site Reliability Engineer to help monitor and resolve issues. The role involves automation and implementing best practices.

• Are you a problem solver who loves understanding how things work?
• Are you passionate about automation and CI/CD practices?
• Do you prefer automating manual tasks to improve efficiency?

Mission Control and Operations is leading Mastercard's DevOps transformation through tooling, advocating for change and standards across development, quality, release, and product teams. We value team members who are eager to innovate and push automation boundaries. Experience collaborating across development, operations, and product teams to prioritize needs and build relationships is highly valued.

Responsibilities

For all team members:

• Monitor and respond to production alerts across multiple applications.
• Approach problem-solving holistically by connecting dots during production events.
• Review current tools, identify gaps, and consult with support teams for cost-effective solutions.
• Collaborate with a global team across various geographies and time zones.
• Share knowledge and mentor junior team members.
• Participate in the entire service lifecycle, from design to deployment, operation, and refinement.
• Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency issues.
• Maintain service health by monitoring availability, latency, and system performance.
• Scale systems sustainably through automation and improve systems for reliability and speed.
• Support CI/CD pipelines, promote software through environments, and lead DevOps automation efforts.
• Practice sustainable incident response and conduct blameless postmortems.

Qualifications

• BS in Computer Science or a related technical field, or equivalent experience.
• Strong problem-solving skills, ownership, and communication abilities.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience supporting web applications, SOAP and REST APIs, Tomcat, and Apache.
• Proficiency in SQL queries is highly desirable.
• Ability to debug, optimize code, and automate tasks.
• Experience dealing with stakeholders and making decisions under pressure.
• Knowledge of programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.
• Interest in large-scale distributed systems troubleshooting and design.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard's security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report security violations or breaches;
• Complete mandatory security training as per guidelines.