Senior Customer Success Digital Communications

Hewlett Packard Enterprise; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is looking for a Customer Success Digital Marketing Professional in Tlaquepaque, Mexico. This position involves leading account management for large named accounts, creating campaign strategies, and analyzing program metrics to optimize efforts. The ideal candidate will have 8-10 years of experience in integrated campaigns, excellent communication skills, and a Bachelor's degree in Marketing or a related field. This role offers a competitive salary and a dynamic work environment.

Servicios

Competitive salary

Extensive social benefits

Support for career development

Work-life balance

Formación

• 8-10 years of building integrated campaigns experience and/or marketing program management experience.
• Flexibility and ability to work in a fast‑paced and dynamic environment.
• Ability to manage and work on multiple priorities in parallel.

Responsabilidades

• Collaborate with various teams to develop campaigns that drive customer retention and growth.
• Create dashboards to track and report on campaign program metrics.
• Create robust reports to update stakeholders on campaign plans and metrics.

Conocimientos

Integrated campaigns experience

Excellent English writing skills

Outstanding communication skills

HTML experience

Fluency in Adobe Creative Suite

Educación

Bachelor’s degree in Marketing, Communications, or related field

Descripción del empleo

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the “Intelligent Edge” and is creating new customer experiences by building intelligent spaces and digital workspaces – leading next‑generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility and the IoT to transform businesses with the combined power of compute, context, control and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future.

Sounds like you? Then we have the right opportunity – we are looking for a Customer Success Digital Marketing Professional to join us! In this amazing role, you can make your mark by being the overall account lead (single point of contact) for numerous large named accounts in an assigned country, geographic territory, and/or industry. The Aruba Customer Success team is seeking to hire a Senior Digital Marketing professional to join the Digital Engagement team, reporting to the Head of Digital Engagement Strategy. This position will be responsible for assisting with the creation of campaign strategies and plans, identification of marketing mix, development of campaign components, and driving efforts to track and report on program metrics and analyze ROI in order to optimize campaign efforts accordingly.

How you will make your mark

• Collaborate with various teams inclusive of product and marketing to develop campaigns that will drive customer retention and growth.
• Think from a holistic view of digital programs; how we can create a consistent omnichannel experience for customers.
• Collaborate with data and operations teams to create dashboards to track and report on campaign program metrics, conduct ROI analysis to tie in digital program's contribution to business initiatives such as churn, renewal, activations, adoption, onboarding.
• Create robust reports to regularly update key stakeholders on campaign plans, program deliverables, metrics.

About you

• 8-10 years of building integrated campaigns experience and/or marketing program management experience.
• Excellent English writing skills.
• Desirable: Working with webinar hosting platforms.
• Outstanding communication skills and have successful track record of executing programs with cross‑functional virtual teams.
• Bachelor’s degree in Marketing, Communications, or related field.
• Flexibility and ability to work in a fast‑paced and dynamic environment.
• HTML experience required.
• Ability to work independently and with minimal supervision.
• Knowledge of CAN‑SPAM and opt‑in and opt‑out practices and data privacy requirements required.
• Ability to manage and work on multiple priorities in parallel.
• Nice to have: fluency in Adobe Creative Suite.

We offer

• A competitive salary and extensive social benefits.
• Diverse and dynamic work environment.
• Work‑life balance and support for career development.
• An amazing life inside the element!

Want to know more about it? Then let's stay connected!

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and affirmative action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.