Senior Customer Experience Specialist

Avantor; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A life sciences company in Mexico City is seeking a Customer Service Representative to handle day-to-day inquiries and issues. Responsibilities include managing customer expectations, processing orders, and resolving issues across departments. The ideal candidate will have 1-3 years of experience in customer relations, strong communication skills, and the ability to work in a fast-paced environment. This company values teamwork and is committed to providing quality service. Apply today for this dynamic role where you can make an impact.

Formación

• 1-3 years of experience in a customer relationship role.
• Must be able to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Manage inbound sales and customer communication via calls and emails.
• Process all customer requests using complex systems.
• Resolve customer issues and expedite back orders.

Conocimientos

Strong communication skills

Problem-solving skills

Team player

Organization and time management

Customer-focused

PC skills

Educación

High school diploma or GED

Bachelor degree

Herramientas

SAP system

Descripción del empleo

A life sciences company in Mexico City is seeking a Customer Service Representative to handle day-to-day inquiries and issues. Responsibilities include managing customer expectations, processing orders, and resolving issues across departments. The ideal candidate will have 1-3 years of experience in customer relations, strong communication skills, and the ability to work in a fast-paced environment. This company values teamwork and is committed to providing quality service. Apply today for this dynamic role where you can make an impact.