Senior Consultant - Ps

Ellucian; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading EdTech company is seeking a Professional Service Consultant with Banner Accounts Receivable experience. This remote position requires a minimum of two years in consulting and higher education. Responsibilities include consulting with clients to optimize student accounts processing and delivering value-added services. The role involves strong communication skills with clients and requires a Bachelor's degree. Benefits include comprehensive health coverage, flexible time off, and professional development opportunities.

Servicios

Comprehensive health coverage

Flexible time off

Tuition Reimbursement Assistance

401k with match

Charitable leave

Mental health support

Formación

• Minimum of two years' experience in consulting services environment.
• Experience working in a higher education student business office.
• Ability to keep up with new Banner system releases.

Responsabilidades

• Consult with customers to enable their student accounts processing.
• Communicate effectively with technical and functional staff.
• Manage client expectations and resolve issues.

Conocimientos

Consulting services environment

Higher education experience

Presentation skills

Professional communication skills

Ability to manage client expectations

Educación

Bachelor's degree from a Regionally Credited institution

Herramientas

Banner Student Information System

Descripción del empleo

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.

We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries.

We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity

Ellucian is currently looking to add a Professional Service Consultant with Banner Accounts Receivable (AR) implementation experience to our team. As one of our senior professional services team members, you will be instrumental in consulting with our customers and delivering value‑add services that provide the quickest path to institutional success.

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission‑critical role, you will partner with our customers to help enable their student accounts processing business office including transformation to cloud/SAAS solutions and ensuring successful adoption of these solutions.

Where you will make an impact

• Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day‑to‑day operations through to those at the managerial and executive levels.
• Responsible for having deep functional knowledge of business processes as related to bursar/student offices and functions within colleges and universities.
• Ability to manage client expectations, ensure completion of engagements within an agreed‑upon timeframe, and resolve client issues relating to the implementation of Ellucian's solutions.
• Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
• Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations, and implementation strategies.
• Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
• Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
• Travels occasionally to customer sites to deliver services; travels periodically for internal training.

What you will bring

• A minimum of two years' experience working in a consulting services environment, higher education preferred.
• A minimum of two years' experience working in a higher education student business office.
• Bachelor's degree from a Regionally Credited institution.
• Ability to keep up with new Banner Student Information System releases as they become available as well as the ability to train others on new functionality.
• Demonstrated presentation skills and professional communication skills (written and verbal).
• Ability to perform effectively in a work environment that requires hard work, has periods of tight deadlines, and where change is embraced as a method of continuous improvement.
• Experience working independently to achieve goals as well as working remotely in a team environment via phone and other electronic communication tools.

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave - 40 hours/year
• Telemedicine
• Wellness
• Ginger (mental health)
• Wellbeats (virtual fitness classes)
• Rethink - caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

Additional Information

Hiring Type: Full‑Time

Level of Experience: Senior Level

Remote: Yes

Travel Required: 0‑25%