SDM Manager | Huawei | Querétaro, Mexico

Huawei; Santiago de Querétaro; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading telecom company in Querétaro is seeking an experienced SDM Manager to oversee service delivery and manage critical customer situations. The ideal candidate will have proven management skills in telecom and be proficient in English. This role emphasizes maintaining strong customer relationships and ensuring operational excellence. Competitive benefits and a direct contract are offered.

Formación

• Proven management skills in telecom or IT service delivery.
• Strong customer service and communication abilities.
• Experience managing critical incidents and escalations.
• Advanced English proficiency (spoken and written).

Responsabilidades

• Manage end-to-end service delivery for telecom projects.
• Handle customer-facing critical situations and incidents with professionalism.
• Coordinate with internal teams to ensure timely resolution.
• Maintain strong communication and customer service standards.
• Provide regular updates and reports to stakeholders.

Conocimientos

Management skills in telecom or IT service delivery

Customer service abilities

Communication skills

Experience managing critical incidents

Advanced English proficiency (spoken and written)

Descripción del empleo

🏢 Recruiting Company: Huawei
🌍 Job Location: Querétaro, Mexico
💼 Job Type: Full-Time, On-Site
📧 Application Method: Send CV in English to [e-mail]
📌 Number of Positions: Multiple

Position Summary

Huawei is looking for SDM Managers to lead service delivery and manage critical customer-facing situations. This role is essential for ensuring operational excellence, customer satisfaction, and smooth resolution of incidents in a dynamic telecom environment.

Detailed Job Description

As an SDM Manager, you will be responsible for managing service delivery operations, handling critical incidents, and maintaining strong relationships with customers. You will work closely with internal teams and clients to ensure timely resolution of issues and adherence to service-level agreements. This position offers an opportunity to join a global leader in telecom technology, with competitive benefits and a direct contract with Huawei.

Key Responsibilities

• Manage end-to-end service delivery for telecom projects.
• Handle customer-facing critical situations and incidents with professionalism.
• Coordinate with internal teams to ensure timely resolution and compliance with SLAs.
• Maintain strong communication and customer service standards.
• Provide regular updates and reports to stakeholders.

Required Qualifications & Skills

• Proven management skills in telecom or IT service delivery.
• Strong customer service and communication abilities.
• Experience managing critical incidents and escalations.
• Advanced English proficiency (spoken and written).

Nice-to-Have Skills

• Experience with Huawei technologies and solutions.
• ITIL or similar service management certification.
• Familiarity with telecom network operations.
• Ability to work under pressure and in fast-paced environments.

Recruitment Pro Tip

Showcase your experience in handling high-pressure customer situations and your ability to communicate effectively in English. Emphasizing leadership and problem-solving skills will help you stand out.