Risk Operations Associate (CDMX), User Policy Operations (UPO)

Monograph; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial technology company is seeking a User Policy Specialist in Mexico City. You will manage user policy operational processes, assess business partnership risks, and communicate User Policy requirements. The ideal candidate will have experience in risk analysis, strong analytical skills, and excellent English communication abilities. This is a full-time position with in-office expectations of up to 100%.

Formación

• Experience in risk analysis, investigations or risk operations.
• Excellent English communication skills, both written and orally.
• Experience using data for assessments and judgment.

Responsabilidades

• Assess and identify potential risks associated with business partnerships.
• Investigate and manage escalations across multiple channels.
• Collaborate with stakeholders to communicate User Policy requirements.

Conocimientos

risk analysis

English communication skills

analytical thinking

problem-solving

team collaboration

Descripción del empleo

Overview

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Risk Operations team is looking for an experienced professional to join our global User Policy Operations team. The User Policy Operations area is responsible for defining and enforcing the guidelines for businesses using Stripe's services, ensuring compliance and fostering trust among users and partners. This team plays a key role in facilitating responsible market growth while supporting transparent decision-making aligned with the company's mission.

What you’ll do

In this role, you will implement and manage User Policy operational processes that support responsible market growth and instill trust among users and partners. You will assess risks and opportunities, liaise with financial partners and merchants, and manage escalations while providing timely responses. As a User Policy Specialist at Stripe, you will apply and enforce the rules and requirements that determine which businesses can use our platform. This role is closely aligned with Stripe's mission, as it involves making key decisions about business eligibility to access our economic infrastructure.

Responsibilities

• Assess and identify potential risks associated with business partnerships, making informed decisions that balance opportunity with compliance to protect Stripe’s brand and reputation.
• Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses to stakeholders
• Collaborate with various stakeholders, including business units, legal teams, and financial partners, to communicate User Policy requirements and ensure alignment with Stripe’s mission and value proposition.
• Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
• Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, thereby enabling responsible business growth and market expansion for Stripe.
• Identify gaps and areas for improvement within current User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.
• Participate in periodic business reviews to evaluate the impact of User Policy on Stripe’s market performance and contribute to strategic discussions aimed at enhancing Stripe’s growth and reputation.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
• Experience in Trust & Safety related roles.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Locations

Mexico City

Team

Operations

Job type

Full time

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