Retention Specialists

Tj Bpo; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A US-based marketing agency is seeking escalations or retention specialists for a full-time, permanent position. Candidates must have call center experience, preferably in B2B, and be skilled in using digital tools for remote work. Equipment to work from home is required, and the role offers a monthly base pay starting from $18 along with a performance bonus and a permanent work-from-home arrangement.

Servicios

Monthly base pay

Performance Bonus

US holidays off

Permanent work from home arrangement

Formación

• Experience in call center roles focused on escalations and retention.
• B2B experience preferred to meet client needs.
• Ability to work remotely with required digital tools.

Conocimientos

Call center experience

B2B experience

Remote work experience

Technology skills

Herramientas

CRM

Google tools

Dialer

Descripción del empleo

US-based digital marketing agency is looking for escalations or retention specialists.

Requirements

• Previous Call center experience a must (escalations, retention, sales, tech support)
• B2B experience preferred
• Experience in remote work and digital tools (CRM, Google, Dialer, etc.)
• Medium to high technology skills
• Equipment to work from home (computer i3 or equivalent and above, 20 mbps of internet speed and above)

We offer

• Monthly base pay
• Performance Bonus
• Pacific Standard Time Schedule (Monday to Friday 7am to 4pm)
• US holidays Off
• Permanent work from home arrangement

Job Types: Full-time, Permanent

Salary: From $18 per month