Retention & Growth Manager (Team Lead)

Thomson Reuters; Ciudad de México; Híbrido; MXN 1,275,000 - 1,641,000; Jornada completa

Descripción de la vacante

A global software company seeks a Retention/Manager Account Specialist to lead a team focused on growing existing client relationships and achieving retention goals. The role requires a Bachelor's degree, fluency in English, and at least 5 years of managerial experience in customer retention. Responsibilities include developing team talent, facilitating customer conversations, and negotiating agreements. This position offers a hybrid work model and competitive benefits aimed at work-life balance and career development.

Servicios

Hybrid Work Model

Career Development and Growth

Industry Competitive Benefits

Flexible work arrangements

Social Impact opportunities

Formación

• Fluent in English is a must.
• Minimum of 5 years of experience managing a team supporting a U.S.-based Book of Business.
• Experience in developing talent and managing team performance.

Responsabilidades

• Lead a team of Account Specialists responsible for retention, growth, and support of customers.
• Develop and manage talent and performance within the team.
• Drive the team to achieve retention and upsell goals.

Conocimientos

Team management

Customer retention

Conflict resolution

Problem-solving

Communication

Educación

Bachelor's degree

Descripción del empleo

A global software company seeks a Retention/Manager Account Specialist to lead a team focused on growing existing client relationships and achieving retention goals. The role requires a Bachelor's degree, fluency in English, and at least 5 years of managerial experience in customer retention. Responsibilities include developing team talent, facilitating customer conversations, and negotiating agreements. This position offers a hybrid work model and competitive benefits aimed at work-life balance and career development.