Remote Travel Specialist

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Remote Travel Specialist to support clients throughout their travel experience. Responsibilities include managing bookings, providing insights on destinations, and ensuring client satisfaction. Ideal candidates should have strong communication skills and experience in customer service, particularly in travel or hospitality. Enjoy fully remote flexibility with exclusive travel perks, mentorship, and a community culture focused on meaningful travel experiences.

Servicios

Exclusive travel perks

Access to industry-only discounts

Ongoing training and professional development

Community culture focused on travel connections

Formación

• Ideal candidate has experience in customer service, preferably in travel, tourism, or hospitality.
• Strong organizational and follow-through habits are needed.
• Must be tech-savvy and adaptable to new booking tools.

Responsabilidades

• Engage with client inquiries across various communication channels.
• Support travelers with booking updates, modifications, and cancellations.
• Provide accurate insights on destinations and travel procedures.
• Confirm trip details and gather feedback post-travel.
• Resolve client concerns with empathy and efficiency.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Attention to detail

Tech-savvy

Passion for travel

Descripción del empleo

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel Agency,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.