Remote Travel Client Experience Representative

Live the Dash Travel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel services company is looking for a Remote Travel Client Experience Representative to enhance customer satisfaction throughout the travel process. The role involves responding to client inquiries, assisting with bookings and changes, and providing crucial travel information. The ideal candidate will have a background in customer service, with a strong focus on an enjoyable client experience. This position offers a fully remote work environment and various travel perks.

Servicios

Fully remote flexible work environment

Training and ongoing support

Opportunities for professional growth

Access to travel perks and industry discounts

Supportive and collaborative team culture

Formación

• Excellent communication skills are essential for client interactions.
• Experience in customer service is required; travel or hospitality experience preferred.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to client inquiries via various communication channels.
• Assist clients with travel bookings and changes.
• Provide accurate travel information and confirmations.

Conocimientos

Excellent written and verbal communication skills

Customer service experience

Organizational skills

Booking platforms and CRM tools

Client-focused mindset

Descripción del empleo

Job Description

Live the Dash Travel is seeking a Remote Travel Client Experience Representative to support clients throughout their travel journey from initial planning and booking to post-trip follow-up. This role is ideal for someone who is passionate about travel customer service and delivering exceptional client experiences in a fully remote environment.

Key Responsibilities

• Respond to client inquiries via phone, email and messaging platforms in a timely and professional manner
• Assist clients with travel bookings, itinerary changes, cancellations and special requests
• Provide accurate information on destinations, travel requirements and agency policies
• Follow up with clients to confirm travel details and overall satisfaction
• Resolve client concerns using empathy, professionalism and effective problem-solving
• Maintain accurate and up-to-date client and booking records using internal systems

Qualifications

• Excellent written and verbal communication skills
• Customer service experience required; travel or hospitality experience preferred
• Strong organizational skills and attention to detail
• Comfortable learning and using booking platforms and CRM tools
• Ability to work independently in a remote setting
• Client-focused mindset and passion for travel

What We Offer

• Fully remote flexible work environment
• Training and ongoing support
• Opportunities for professional growth within the travel industry
• Access to travel perks and industry discounts
• Supportive and collaborative team culture

Equal Opportunity Statement

Live the Dash Travel is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members.

Key Skills
Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex
Employment Type : Full Time
Experience: years
Vacancy: 1