Remote Technical Support Representative

MCI; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO company is looking for Remote Technical Support Representatives to provide technical assistance. Candidates should have previous call center experience, a high school diploma, and strong English skills. The role involves diagnosing issues and guiding customers, ensuring satisfaction in a remote work environment.

Servicios

Competitive compensation package

Growth opportunities

Valued work environment

Formación

• Must be 18 years or older.
• Previous call center experience is required.
• Basic proficiency in troubleshooting required.

Responsabilidades

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions.

Conocimientos

Strong command of the English language

Excellent interpersonal skills

Skilled in troubleshooting

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Educación

High school diploma or equivalent

Herramientas

Windows operating systems

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Descripción del empleo

Overview

Remote Work-at-Home | Philippines

Full-Time • Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions and escalate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up-to-date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling sensitive information
• Collaborate with internal teams to improve support processes and customer experience
• Meet performance metrics including resolution time, customer satisfaction, and attendance

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Employment Details & Requirements

• All MCI locations: Must be authorized to work in the country where the job is based
• Subject to program and location: May require Level II background and/or security investigation with fingerprint
• Job offers contingent on background/security investigation results and, if applicable, drug screening

What You Can Expect from MCI

We offer a competitive compensation package and a range of benefits designed to support and reward our team members. Starting compensation is based on experience. Benefits may vary by geography but the core commitment remains to provide growth opportunities and a valued work environment.

Work Environment & Equal Opportunity

This job operates in a professional office environment. MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Note: The employer reserves the right to revise this job description at any time. This description is not a contract of employment and may be terminated by either party at any time for any reason.